General Club Rules

• All members must present and scan the Mayfair Clubs key tag scanner or bar code from your mobile device in order to enter the Club.
• If a Member shares the key tag or bar code with anyone else, this is grounds for membership termination.
• Members & Guests are required to wear proper tennis, squash & fitness attire and shoes while in the Club. Shoes with soles that can mark or damage tennis courts, squash courts or multi-gym floor are not permitted. Members or Guests in breach of these policies will be asked to change into proper attire or footwear to continue use of the Club.
• Proper decorum must be maintained at all times. Profane, offensive or aggressive language or behavior will not be tolerated.
• All Squash, Tennis, and Pickleball courts must be reserved through our online booking system prior to use.
• Soliciting of any nature is not permitted unless authorized by Club Manager.
• No outside food or beverages are allowed in the Club.
• Mayfair has the right to deny access to any Member or Guest.
• Members must vacate the Club premises by the Club closing hours.
• Mayfair is a smoke-free environment. Smoking is not permitted anywhere on premises, including the Bistro Patio.

Club Policies

• Posted policies and directions must be observed at all times. This includes but is not limited to, Tennis, Squash, Multi-Gym, Kidspace, Lane Swimming and Swimming Pool.
• Club Management reserves the right to alter operating hours of the Club or any of its services at any time without prior notice. Access to some facilities of the Club may be restricted from time to time due to private functions, Club bookings, or repair/renovation projects.
• Mayfair reserves the right to change or modify Club Rules and Policies at its discretion, without prior notice.
• Failure to abide by the Club Rules or Policies may, at Mayfair’s discretion, result in suspension of privileges or termination of membership.

Use of Recording Devices

• The use of recording devices in the Club is prohibited unless authorized by Club Manager.
• The use of electronic devices with cameras, including cell phones is prohibited in the Locker Room.

Locker Rooms

• Mayfair is not responsible for any lost, damaged or stolen items, up to and including any day or rental lockers, or vehicles parked in our lot, regardless of the circumstances.
• Children of the opposite sex are not permitted in locker rooms.
• Per City Bylaw and Mayfair Policy, Members & Guests must shower prior to entering hot tubs and swimming pools.
• Spitting, blowing nose or shaving is not permitted in the showers, sauna or steam rooms.
• Hair colouring is not permitted anywhere in the locker rooms.

Junior Member Policies

• Children under the age of 13 must be supervised at all times by a parent unless under the direct supervision of a Mayfair employee. Rules cover all areas of the club, including: lobby, restaurant and locker rooms.
• Children under the age of 13 are not permitted in the hot tub, sauna or steam room, and areas surrounding the above.
• Mayfair reserves the right to direct unsupervised children to the Kidspace facilities, where a charge will apply.
• Children under the age of 13 are not permitted in the fitness area unless attending a supervised fitness program.

Guest Policies

• Guests must complete an Online Guest Waiver prior to visiting the Club for every visit.
• Upon Check-in, Guests are to provide the Club with valid Photo ID and confirm completion of Online Guest Waiver during every visit.
• Guests may visit Mayfair Clubs once each calendar month to a maximum of 6 times within a 12 month period.
• Guest Fee applicable unless Member provides a complimentary Guest Pass at time of check-in.
• Members are to accompany their Guest at check-in and while the Guest is in the Club.
• Guest fees are the responsibility of the accompanying Member.
• Guests 17 years of age & under (minor) must be accompanied by a Parent Member upon check-in and while in the Club.
• Guests 12 years of age & under cannot access the fitness facilities.

Privacy Policy

At Mayfair Clubs (the “Club”) we respect your privacy and value our relationship with you. Your personal information will be protected, will never be sold by us, and unless we advise you in the manner set out below or in advance, will be used only by the Club, its employees, suppliers, and other Club members only as needed to operate the Club and provide the service experience that is expected from our membership.

This privacy policy (“Policy”) describes how we collect and use personal information about you when you visit the Club website (https://www.mayfairclubs.com) (“Website”) or use our mobile application (https://mayfair.motionvibe.com/), call us on the phone, or visit our Club premises.

By “personal information”, we mean information that directly identifies you or by which we can identify you, such as your name, home address, or personal email address. In this Policy, “we” and “our” mean the Club, and “you” means any person who visits our Website, uses our mobile application, or visits our Club premises.

Click here to view our Privacy Policy.

Personal Information & Membership Account History:

You can view your personal information and membership account history within the Mayfair Clubs Member App. Follow the steps below to access.

• On Desktop, click on “My Account” in the navigation bar.
• On the Mobile App, click on the little person icon in the top upper left of the screen on your device. Then click on the “Account” tab.
• Verify that your personal information is correct when you click on PERSONAL INFO.
• For any changes, click on the EMAIL CHANGES button to update.
• Choose BILLING & PURCHASES to view your account transactions. Choose a date range to narrow your search.

Team Tennis | Etiquette for Game Play

Please take some time to review our Etiquette for Game Play document for Team Tennis. In the event that you are involved in a conflict with another member, please refer to this document for direction. If you have feedback or questions, regarding this document, please contact your Head Pro.

Tennis General Rules:

• Appropriate tennis attire must be worn on courts at all times (this includes parents feeding balls to their children).
• Beverages must be in metal or plastic containers with a lid.
• Courts must be booked prior to use and may be booked online up to eight days in advance.
• Food is not permitted on court. Light snacks like bananas and granola bars are permissible.
• Juniors with Walk-On Privileges must adhere to Walk On Policies.
• Maximum of five players per court (unless in a group lesson with a Mayfair Tennis Professional).
• Members may take a maximum of six balls onto the court.
• Members playing with immediate family (child, spouse) are permitted to use your own ball basket.
• Players using a court without a court booking will be charged for two hours of court time.
• Loud noise, profanity and abusive language will not be tolerated on court.
• Shoes with non-marking soles must be worn at all times.
• When on court, please stop play and collect your belongings at the first buzzer and exit the court at the second buzzer.
• When waiting for a court, please do not enter the court until the second buzzer.
• Courtesy, sportsmanship and proper tennis etiquette are expected of all Members, Guests and Staff.

Tennis Court Booking Rules:

• All court bookings are limited to 1 or 2-hour increments starting on the half-hour, and may have 1 to 4 players per court, with a minimum of 1 player.
• Bookings will open for the morning (AM) courts 8 days in advance, starting at 8am. Bookings will open for afternoon & evening (PM) courts 8 days in advance, starting at 12pm.
• The court owner (Host) and the other player’s accounts will be charged 1 hour after the end of the court time booking, unless they have been manually paid prior. All non-member Guest Fees, including court fees, will be charged to the Host Member.
• The court owner (Host) must invite friends for them to be added to the court booking. An invitee may invite others onto the court if they’ve already accepted the invite and if they are a Member.

Getting Started with Creating a Friend List:

1. First, you’ll need to create your friend list.
2. On desktop, from the home page, click on “CREATE FRIENDS LIST BEFORE BOOKING COURTS”.
3. On the mobile app, click “TENNIS FRIENDS”.
4. Select “FIND FRIENDS” and enter the name of your friend, then click “SEARCH”. If they’re an active Member, an icon with your friend’s name will pop up.
5. Click on “ADD FRIEND” to send them a friend request. Once they accept your friend request, they’ll appear as a friend under “MY FRIENDS” and when you book courts.

Tennis Lessons, Clinics & Events Cancellation Policy (48 Hours Notice):

In order to accommodate our clientele, Mayfair requires Members to provide 48 hours notice of cancellation or rescheduling for all lesson times booked or spaces reserved in clinics or events. This will give the Tennis Professionals the opportunity to offer your lesson time or space in a clinic or event to others. For those Members who do not provide 48 hours notice of cancellation or rescheduling, or for those who no show, 100% of the scheduled fee will be
charged.

Program/Clinic Booking Rules:

• Please register using the Mayfair app
• All Programs/Clinics have a 48 hour cancellation policy.
• If you must withdraw within 48 hours, please contact your Head Professional and they will replace you IF someone is on the wait list.
• Programs/Clinics may be cancelled if the minimum number of people don’t register.  In this event, you will receive a cancellation email.
• Lakeshore: All clinic registration will start 7 days in advance as of 8am.
• West: All clinic registration will start 6 days in advance as of 9am.
• Parkway/East: All clinic registration will start 6 days in advance as of 9am.

Booking Rules for Guests:

• Members hosting a Guest will be charged for the guest fee, along with their Guest’s portion of the court fee.
• Members hosting Guests are required to enter the Guest’s first & last name and email address onto the court booking. The database will notify you of duplicate email addresses.
• Guests will receive email invitations, but acceptance by the Guest is not required.
• Guests may visit the club once per month and up to 6 times per year.

Late Policy:

As late arrivals affect schedules and inconvenience others, Members are responsible for the lesson times booked or spaces reserved in a clinic or event. For those late for their lesson time, clinic or event, it will still end at the designated time, with 100% of the scheduled service fee charged.

Giving Up a Court:

• A Host may cancel themselves off a court by going to the court booking on their timeline, choosing “MANAGE A COURT”, clicking on “CHANGE HOST” and selecting a friend. Once the friend accepts responsibility for the court, they will become the Host for that court.
  OR
  The Host may put the court up for sale. If so, other Members who have already accepted the invite will be notified by email and may choose to cancel themselves off the court. Invitees that have not yet accepted the invite will only be notified if they try to accept after it has been put
  up for sale.
• Members who have accepted an invite for a court that is up for sale will remain financially responsible if the court is not sold.
• All players EXCEPT the Host, can remove themselves from a court booking up to start time.

Waiting List:

An automated waiting list will be created if all courts within a timeslot are already booked.

• The first Member on the waiting list will automatically acquire the court when it is put up for sale if it is:
  • More than 12 hours prior for a morning court (AM court)
  • More than 4 hours prior for an afternoon or evening court (PM court)
• If a court becomes available with less than 12 hours notice (AM court) or less than 4 hours notice (PM court), an email notification will be sent to everyone on the waiting list that a court is for sale. The first Member to accept will get the court. The court will remain up for sale until it is purchased by another Member.
• To remove yourself from the tennis wait list, go to your timeline, find the icon for the class you’re on the wait list for and click “CANCEL”.
• If you are on the tennis waiting list, but have registered for a group fitness class or other service, you will automatically be allocated to the court if one becomes available. The system will automatically remove you from the other scheduled service, as court bookings are the priority service.

Uptown Court Fees:

 *Check with Club for applicable times.

Uptown Lesson Fees

Please see the attached document for Tennis Fees for Uptown.

Lakeshore Court Fees:

Non Prime Time

• Monday to Friday 6:30am – 4:30pm
• Saturday & Sunday 5:30pm-close

Prime Time

• Monday to Friday 4:30-10:30pm
• Saturday & Sunday 7:30am to 5:30pm

 *Check with Club for applicable times.

Lakeshore Lesson Fees

Please see the attached document for Tennis Fees for Lakeshore.

Squash | Etiquette for Game Play

Please take some time to review our Etiquette for Game Play document for Squash. In the event that you are involved in a conflict with another member, please refer to this document for direction. If you have feedback or questions, regarding this document, please contact your Head Pro.

General Squash Rules:

• Squash courts must be reserved through the online portal
• Reservations may be made up to  seven days in advance for singles and doubles. Squash
  reservations may be made beginning at 8:00am.
• Members may reserve only one hour per day. Members may make a second same day reservation only after they have completed their first hour of play. Pls remove
• Squash courts may be cancelled without charge up to three hours prior to the booking time.
• Proper squash clothing and footwear must be worn on the courts. Sleeveless shirts and marking footwear (black soled shoes) are prohibited. Players not suitably attired will not be permitted on the court.
• Wearing of protective eye guards is recommended to all squash players and is mandatory for players 16 years of age and younger.
• Profanity and abusive language will not be tolerated.

Squash Court Booking Rules:

• All court bookings are limited to 1 or 2-hour increments starting on the hour, and may have a maximum of 2 players for Singles Courts and 4 players for Doubles Courts.
• Bookings will open for the morning (AM) courts 7 days in advance, starting at 8am. Bookings will open for afternoon & evening (PM) courts 7 days in advance, starting at 12pm.
• The court owner (Host) and the other player’s accounts will be charged 1 hour after the end of the court time booking, unless they have been manually paid prior. All non-member Guest Fees, including court fees, will be charged to the Host Member.
• The court owner (Host) must invite friends for them to be added to the court booking. An invitee may invite others onto the court if they’ve already accepted the invite and if they are a Member.
• If the court owner (Host) does not invite friends and/or the invited friends do not accept the invitation, the court owner (Host) must give the other players names to Front Desk prior to the beginning of the court booking. If only the Host is on the court booking once the court booking has begun, the Host will be charged the entire court fee. If this occurs, the Club will not reverse charges and recharge the other players after the fact.

Parkway Squash Fees

Please see the attached document for Squash Fees for Parkway.

Lakeshore Squash Fees

Please see the attached document for Squash Fees for Lakeshore.

Pickleball Court Booking Rules (Lakeshore Only)

Who Can Book the Outdoor Courts at Lakeshore?

Our outdoor courts are available to be booked by all Mayfair Clubs members from all clubs. You will not need to reactivate your membership in order to use our outdoor Pickleball courts. Active members can book court time via the Mayfair Clubs member app. Inactive members will need to call the Front Desk at (416) 466-3777 in order to book.

How to Book

Players can book up to 8 days in advance of booking. Please have your membership number and all player names and information ready when you book the court. If you stay 10 minutes or more past your court time, or move to another open court you will be charged for the full court time.

Hours

• Monday – Friday: 8:00am – 8:00pm (last booking at 7:00pm)
• Saturday & Sunday: 9:00am – 8:00pm (last booking at 7:00pm)

Court Fees

• $10 per court hour
• No guest fees will be charged at this time
• Members do not need to be active in order to book.
• Cash payments will not be accepted at this time.
• The court fee will be divided amongst all listed players on the reservation.
• If there is a guest, the portion of the court fee for the guest must be paid by the member.
• Please indicate which member is associated with the guest when you book your court.
• The person who booked the court will be automatically charged the court fee for the guest if another member is not identified at the time of booking.

Rain Policy

• Do not assume your court is cancelled due to inclement weather, ALWAYS call the club to verify.
• If it rains in the first 30 minutes of your court time, you will receive a refund for your court fee.
• If it rains in the last 30 minutes of your court time, there will be no refunds of your court fee.

Cancellation Policy

Cancellations can not be accommodated at this time. However, members are welcome to put their court up for sale available to other members.

Pickleball | Etiquette for Game Play

Please take some time to review our Etiquette for Game Play document for Pickleball. In the event that you are involved in a conflict with another member, please refer to this document for direction. If you have feedback or questions, regarding this document, please contact your Head Pro.

Indoor Pickleball Court Booking Rules

• Members can reserve a court up to 8 days in advance, and are required to book a spot using the Mayfair Clubs app
• A court fee of $10 per court hour (Lakeshore)* and $14 per court hour (Uptown)
• You must have an active membership to participate. If you are currently inactive, please request in writing to your Club Manager to be reactivated

*Note: This price will increase to $14 per court hour once the new indoor Pickleball Courts become available at Lakeshore.

How to Book an Indoor Pickleball Court

Desktop:

• Go to: https://www.mayfair.motionvibe.com/
• Sign in using your username and password
  • If you have forgotten your password, click on “forgot password” in blue, and follow steps
  • If you have not created an account before, click on “Sign Up Now,” and follow steps (Account number is your handcode number)
• Click “Pickleball”
• Select your  location
• Select the desired day using the arrows and fields at the top
• Click the “book it” icon to book the desired court/time

Website on Mobile Device:

• Go to: https://www.mayfair.motionvibe.com/
• Sign in using your username and password
  • If you have forgotten your password or need to create an account, click on “Click here” at the bottom of the screen, and follow steps
  • If you have not created an account before, click on “Sign Up Now,” and follow steps (Account number is your handcode number)
• Click on the book a pickleball court button under “Explore”
• Select your location, and select desired day using the arrows and fields
• Tap “BOOK Court” to book your desired court/time

Mayfair Clubs Member App on Mobile Device:

• Sign in using your username and password
  • If you have forgotten your password, click on “forgot password” in blue, and follow steps
  • If you have not created an account before, click on “Sign Up Now,” and follow steps (Account number is your handcode number)
• Click on “Pickleball”
• Select location and select the appropriate date and time
• Tap “BOOK Court” to book your desired court/time

Kiosk By Front Desk: 

• If you haven’t signed up to MotionVibe, you will need to create an account by clicking on the “Sign up for MotionVibe” tab on the top right corner. You will need the following to sign up:
  • First and Last Name
  • Email
  • Password (you will create one)
  • Barcode Number (which will be your handcode / membership number
• Tap on the “Pickleball” Tab
• Select location and select the appropriate date and time
• Tap “BOOK Court” to book your desired court/time

Cancellation Policy

General Fitness Etiquette:

• It is recommended that all members receive Mayfair Athletic Assessment prior to commencing a fitness program.
• Written Medical Clearance/Screening is recommended from your doctor prior to commencing a fitness program.
• Posted rules for use of the fitness equipment must be observed. Members should seek guidance from fitness staff prior to using any equipment in the fitness area.
• Appropriate non marking athletic shoes and clothing must be worn at all times. Bare feet, sandals or flip flops are not allowed.
• Youth between the ages of 13 and 16 must be with a trainer or an adult to supervise them for the duration of their workout. Ages 12 and under are not permitted in the gym.
• Free weights must be returned to their rack after use. Equipment must be wiped off after use.
• Gym bags, coats or personal belongings are not allowed in the gym area.
• Gym bags, keys, coats and other personal belongings are to be left in lockers.

Fitness Facility Etiquette:

• The fitness facility closes 30 minutes before the club’s closing hours.
• All drinks must be in metal or plastic containers with lids. Food is not permitted on the fitness floor.
• Avoid dropping weights.
• Cell phone use is permitted for music only – please do not make phone calls or take video/photos.
• Dumbbells, plates and fitness accessories are to be returned to their proper places.
• During busy times, please limit time on cardio equipment to 30 minutes.
• Please share equipment with fellow Members between sets.
• Please refrain from the use of strong fragrances.
• Be considerate of others with your personal hygiene and cleanliness of your clothing.
• Wipe down all equipment after use.
• Profanity and abusive language will not be tolerated.
• If you require assistance or have questions, please speak with the Trainer on floor shift or Fitness Manager.

Group Fitness Class Booking Rules:

• Class registration and check-in is mandatory for all group fitness classes.
• Class registration can be done online or via the kiosk located in the club lobby.
• Registration will open for morning (AM) classes 3 days in advance, starting at 8am.
• Registration will open for afternoon & evening (PM) classes 3 days in advance, starting at 12pm. *Class registration and check-in will remain open until 1 hour after the end of each class.
• Members must check-in for classes via the monitors located outside the group fitness studios.
• Members may check-in up to 2 hours prior or up to 1 hour after the end of the class. To check in, tap the class you’re taking, enter your Member account number and tap CHECK-IN.
• Members may also register and check-in at the same time via the monitors located outside the group fitness studios. To register and check-in, follow the same process used to check-in for a class you are already registered for.
• To ensure equal access for all Members, discrepancies with the number of participants in the studio and the number of participants who have registered for a class may require reconciliation by the instructor. This reconciliation may delay the start of the class.
• A $5 no-show fee will apply to all high demand classes and will be indicated by a “No Show Fee” label on the schedule. The $5 fee will be charged to any registered Member who does not check in or who does not unregister a minimum of 1 hour before class start time. Registered Member’s spots will become available to Members on the waitlist who are present at class start time (in the wait list order).
• Select your favourite classes by clicking on the star located at the top left corner of the class box. Once selected, the class will remain a favourite and you will be reminded of weekly registration and notified of any class updates, such as new times or instructor changes.

Group Fitness Waiting List:

• Registrants can choose to be added to a waiting list if the class is full.
• If a spot in a class becomes available more than 1 hour prior to the class start time, the first Member on the waiting list will automatically be allocated the spot and notified by email.
• If a spot becomes available within the hour before class start time, all Members on the waiting list will be notified by email, with the first Member to accept being allocated the spot.
• To remove yourself from a group fitness class waitlist, go to your timeline, find the icon for the class you are on the wait list for and click UNREGISTER.
• If you are on the tennis waiting list, but have registered for a group fitness class or other service, you will automatically be allocated to the court if one becomes available. The system will automatically remove you from the other scheduled service, as court bookings are the priority service.

Swimming Pool Etiquette (All locations):

• Mayfair offers Class B pools (no lifeguards on duty for Open Swim).
• No one under 12 years of age is permitted on the pool deck unless accompanied by a parent, guardian or Mayfair employee who is 16 year of age or older. All children must be within arms reach of adult at all times.
• All posted signs must be strictly obeyed.
• Mayfair reserves the right to limit access to the pool from time to time due to organized activities.
• Per City Bylaw and Mayfair Policy, Members and guests must shower prior to entering hot tubs or swimming pool.
• Proper bathing attire must be worn. Only bare feet, flip flops, or indoor shoes are allowed on deck
• Proper cover-up is required beyond the pool deck.
• Profane or abusive language, improper behavior or intoxication will not be tolerated. Throwing of objects, horseplay, running and shoving are not permitted.
• Diving is strictly prohibited.
• The pool is closed to all activities during Aquafit classes (Mayfair Parkway & Lakeshore only).
• No children under the age of 18 years of age are permitted in the pool during Aquafit classes unless authorized by Club Manager.
• No Electronic devices on deck.
• No food, drink, glass bottle on deck except water.
• No persons infected with a communicable disease or having open sores on their body shall enter the pool.
• Pools are unsupervised.
• Family Swim (1) family per lane with a maximum of 5 swimmers.
• Lane swim is (2) swimmer per lane.
• Swimmers are obligated to share lanes.
• Before entering a lane, inform other swimmers of your intention to share and agree on which lane swim strategy you will be using (A or B).
• Allow 10 seconds between yourself and the swimmer ahead of you.
• Stop only at the end of the lane and move to the correct corner, based on your swim strategy.
• Be courteous and responsive if you are asked to move lanes by the lifeguards. 

Pool Time Slots (Parkway Only):

• Lakeshore & West members do not need to pre-book their swim timeslots.
• All Lane and Family Swimmers at Parkway must reserve their timeslot via the Mayfair Clubs app. Drop-ins are not allowed.
• Parkway Members must check in prior to the beginning of their timeslot through the Mayfair Clubs app. For those members who have difficulty checking-in via their phones, a kiosk will be available in the Lobby at Parkway.
• Timeslots are exactly one hour.
• These timeslots include your time to change before and after your swim.
• NEW! If you have not occupied your swim lane within 5 minutes of your booking, the lane will be opened to walk-ons.
• A No Show Fee of $5 will be applied.
• Members may reserve a timeslot up to 3 days ahead.
• Reservations will open at 8:00am 3 days in advance (ie., booking for Monday opens at 8:00 am
• Friday of previous week.)
• Members may not reserve more than one timeslot per day.
• Members may cancel a timeslot up to 2 hours prior to start time.
• Members beginning early or overstaying their timeslot, may have their swimming privileges suspended or revoked.

Multi Gym Policies:

• Abusive language, profanity, intimidation or bullying will not be tolerated.
• All equipment borrowed from Front Desk must be returned to Front Desk immediately after use.
• Equipment is to be utilized for its intended use. Abuse of equipment will not be tolerated.
• Food is not permitted.
• Gym bags, keys, coats and other personal belongings are to be left in lockers.
• Non-marking, indoor athletic shoes must be worn. Bare feet are not allowed.
• Appropriate gym attire must be worn.
• This space is available for exclusive use based on the schedule and must be booked through Front Desk.
• Unless booked, this space is to be shared at all times.
• Water is the only beverage permitted in this space. Only metal or plastic containers with lids are allowed.

Multi Gym Policies (Parkway Only):

• A $14 hourly court fee applies to all Pickleball reservations.
• A $10 hourly court fee applies to all other bookings.
• Reservations must be made online via the Mayfair Clubs Member app.
• Reservations open 8 days in advance with a two hour booking maximum.
• Members are asked to bring their own equipment. Nets will be provided.
• Cancellation Policy:
  • Changes to multigym bookings can only be made 24 hours after the initial reservation.
  • If a cancellation needs to be made past the 24 hour mark, the “Host” can choose to put a court up for sale.
  • If court goes unsold, all members on that court reservation will be charged the applicable court fees.

General Bistro Rules:

• Mayfair reserves the right to alter bistro and bar hours based upon demand.
• Access to the bistro may be restricted from time to time due to private functions or club bookings.
• No outside food or drinks may be brought into the club.

Social Event Booking Rules:

• Social Event registration is mandatory.
• Cancellations only allowed outside of 72 hours of event date/time.
• There is a cancellation fee of $10.
• There is a cancellation fee of $25 for Poker events.

Wellness Spa & Sports Clinic General Rules:

• A valid credit card is required for deposit when booking appointment. An email is also recommended in order to
  receive the appointment reminder in writing.
• There is a 24-hour cancellation policy for scheduled appointments for full refund.
• If your appointment if cancelled less than 24 hours before your scheduled appointment time, you will be charged in full.
• Non-Members are allowed full access to all services offered within the Wellness Spa and Sports Clinic.

Cancellation Policy (24 Hours Notice):

In order to accommodate our clientele, the Spa & Sports Clinic requires all patients & clients to provide 24 hours
notice of cancellation or rescheduling for all appointments. This will give us the opportunity to offer your appointment time to others. For those patients & clients who do not provide 24 hours notice of cancellation or rescheduling, or for those who no show, 100% of the scheduled service or treatment fee will be charged.

Late Policy:

As late arrivals affect schedules and inconvenience others, patients & clients are responsible for the appointment times they reserve. For those late for their appointment, the service or treatment will still end at the designated time, with 100% of the scheduled service or treatment fee charged.

Non-Member New Patient or Client Policy:

Non-Member patients & clients are required to provide a credit card number upon scheduling their first appointment.

New Sports Injury Clinic Patients:

For new patients, we ask that you arrive 10 minutes prior to your assessment and/or treatment appointment time to complete your forms.

General Kidspace Rules

• Parents must remain at the same Mayfair location where their children are dropped off at all times.
• Parents are allowed to bring NUT FREE snacks for their children.
• Please inform Kidspace staff of all known allergies upon each visit. If your child carries an Epi-pen, Kidspace staff is made aware and it’s to be left with your child.
• Please provide your children with diapers and wipes if needed. If your children are feeling ill, please keep them at home. To protect the other children, the staff retains the right to refuse childcare to children that are ill.
• Each staff member is allowed to supervise up to a maximum of 6 children at any given time.
• Kidspace is not responsible for a member’s personal belongings and are not liable for lost or stolen items.
• Parents must pick up their children prior to closing. In the event a child is not picked up until after close, the parent may not be allowed to use the Kidspace in the future.