Service Booking Rules

Welcome to Mayfair Clubs Online Services

Mayfair Clubs Online and our Mayfair Clubs members app are online resources that allow members to easily:

  • Book tennis courts
  • Book squash courts for casual play
  • Register for on site and virtual group fitness classes
  • Register for small group training
  • View their membership account transactions

Setting up your login is easy!

  1. Simply visit the Mayfair Clubs website and click on “MEMBER LOGIN”. Select “SIGN UP NOW” on the Member Login page, located under “Click Here for First Time Signup.”
  2. Enter your member account number (hand code) into “ACCOUNT NUMBER” and your first name as it appears in your Mayfair Member account into “FIRST NAME”. If you encounter problems signing in, please call your club to confirm how your first name appears on your
    Mayfair Member account or your member account number.
  3. Once your account number and first name are entered click “SIGN UP NOW” and the system will prompt you to create a unique username and password. This is the same process to create a new password.

You’re now done! You can now book tennis courts, register for group exercise classes and view your member account transactions.

 

  • Click on “My Account” in the navigation bar.
  • Verify that your personal information is correct when you click on PERSONAL INFO.
  • For any changes, click on the EMAIL CHANGES button to update.
  • Choose BILLING & PURCHASES to view your account transactions. Choose a date range to narrow your search.

Getting started:

  1. First, you’ll need to create your friend list. From the home page, click on “CREATE FRIENDS LIST BEFORE BOOKING COURTS”.
  2. Select “FIND FRIENDS” and enter the name of your
    friend, then click “SEARCH”. If they’re an active Member, an icon with your friend’s name will pop up.
  3. Click on “ADD FRIEND” to send them a friend request. Once they accept your friend request, they’ll appear as a friend under “MY FRIENDS” and when you book courts.

General Booking Rules:

  • All court bookings are limited to 1 or 2-hour increments starting on the half-hour, and may have 1 to 4 players per court, with a minimum of 1 player.
  • Bookings will open for the morning (AM) courts 8 days in advance, starting at 8am. Bookings will open for afternoon & evening (PM) courts 8 days in advance, starting at 12pm.
  • The court owner (Host) and the other player’s accounts will be charged 1 hour after the end of the court time booking, unless they have been manually paid prior. All non-member Guest Fees, including court fees, will be charged to the Host Member.
  • The court owner (Host) must invite friends for them to be added to the court booking. An invitee may invite others onto the court if they’ve already accepted the invite and if they are a Member.
  • If the court owner (Host) does not invite friends and/or the invited friends do not accept the invitation, the court owner (Host) must give the other players names to Front Desk prior to the beginning of the court booking. If only the Host is on the court booking once the court booking has begun, the Host will be charged the entire court fee. If this occurs, the Club will not reverse charges and recharge the other players after the fact.

Booking Rules for Guests:

  • Members hosting a Guest will be charged for the guest fee, along with their Guest’s portion of the court fee.
  • Members hosting Guests are required to enter the Guest’s first & last name and email address onto the court booking. The database will notify you of duplicate email addresses.
  • Guests will receive email invitations, but acceptance by the Guest is not required.
  • Guests may visit the club once per month and up to 6 times per year.

Giving Up a Court:

  • A Host may cancel themselves off a court by going to the court booking on their timeline, choosing “MANAGE A COURT”, clicking on “CHANGE HOST” and selecting a friend. Once the friend accepts responsibility for the court, they will become the Host for that court.
    OR
    The Host may put the court up for sale. If so, other Members who have already accepted the invite will be notified by email and may choose to cancel themselves off the court. Invitees that have not yet accepted the invite will only be notified if they try to accept after it has been put
    up for sale.
  • Members who have accepted an invite for a court that is up for sale will remain financially responsible if the court is not sold.
  • All players EXCEPT the Host, can remove themselves from a court booking up to start time.

Waiting List

An automated waiting list will be created if all courts within a timeslot are already booked.

  • The first Member on the waiting list will automatically acquire the court when it is put up for sale if it is:
    • More than 12 hours prior for a morning court (AM court)
    • More than 4 hours prior for an afternoon or evening court (PM court)
  • If a court becomes available with less than 12 hours notice (AM court) or less than 4 hours notice (PM court), an email notification will be sent to everyone on the waiting list that a court is for sale. The first Member to accept will get the court. The court will remain up for sale until it is purchased by another Member.
  • To remove yourself from the tennis wait list, go to your timeline, find the icon for the class you’re on the wait list for and click “CANCEL”.
  • If you are on the tennis waiting list, but have registered for a group fitness class or other service, you will automatically be allocated to the court if one becomes available. The system will automatically remove
    you from the other scheduled service, as court bookings are the priority service.

Court Fees:

  • Non-Prime Time $20 Hourly
  • Semi-Prime Time $22 Hourly
  • Prime Time $30 Hourly
  • 10:30pm Court $10.30 Hourly

*Check with Club for applicable times.

  • Class registration and check-in is mandatory for all group fitness classes.
  • Class registration can be done online or via the kiosk located in the club lobby.
  • Registration will open for morning (AM) classes 3 days in advance, starting at 8am.
  • Registration will open for afternoon & evening (PM) classes 3 days in advance, starting at 12pm. *Class registration and check-in will remain open until 1 hour after the end of each class.
  • Members must check-in for classes via the monitors located outside the group fitness studios.
  • Members may check-in up to 2 hours prior or up to 1 hour after the end of the class. To check in, tap the class you’re taking, enter your Member account number and tap CHECK-IN.
  • Members may also register and check-in at the same time via the monitors located outside the group fitness studios. To register and check-in, follow the same process used to check-in for
    a class you are already registered for.
  • To ensure equal access for all Members, discrepancies with the number of participants in the studio and the number of participants who have registered for a class may require reconciliation by the instructor. This reconciliation may delay the start of the class.
  • A $5 no-show fee will apply to all high demand classes and will be indicated by a “No Show Fee” label on the schedule. The $5 fee will be charged to any registered Member who does not check in or who does not unregister a minimum of 1 hour before class start time. Registered Member’s spots will become available to Members on the waitlist who are present at class start time (in the wait list order).
  • Select your favourite classes by clicking on the star located at the top left corner of the class box. Once selected, the class will remain a favourite and you will be reminded of weekly registration and notified of any class updates, such as new times or instructor changes.

Group Fitness Waiting List:

  • Registrants can choose to be added to a waiting list if the class is full.
  • If a spot in a class becomes available more than 1 hour prior to the class start time, the first Member on the waiting list will automatically be allocated the spot and notified by email.
  • If a spot becomes available within the hour before class start time, all Members on the waiting list will be notified by email, with the first Member to accept being allocated the spot.
  • To remove yourself from a group fitness class waitlist, go to your timeline, find the icon for the class you are on the wait list for and click UNREGISTER.
  • If you are on the tennis waiting list, but have registered for a group fitness class or other service, you will automatically be allocated to the court if one becomes available. The system will automatically remove you from the other scheduled service, as court bookings are the priority service.

  • Simply visit the Mayfair Clubs website and click on “MEMBER LOGIN”. Select “SIGN UP NOW” on the Member Login page, located under “Click Here for First Time Signup.”
  • Enter your member account number (hand code) into “ACCOUNT NUMBER” and your first name as it appears in your Mayfair Member account into “FIRST NAME”. If you encounter problems signing in, please call your club to confirm how your first name appears on your
    Mayfair Member account or your member account number.
  • Once your account number and first name are entered click “SIGN UP NOW” and the system will prompt you to create a unique username and password. This is the same process to create a new password.
  • Gym/Pool registration and check-in is mandatory
  • Gym/Pool registration can be done online or via the kiosk located in the club lobby.
  • Registration will open for morning (AM) classes 3 days in advance, starting at 8am.
  • Registration will open for afternoon & evening (PM) classes 3 days in advance, starting at 12pm.
  • Members may check-in up to 2 hours prior or up to 1 hour after. To check in, tap the activity you’re taking, enter your Member account number and tap CHECK-IN.
  • A $5 no-show fee will apply to all timeslots. The $5 fee will be charged to any registered Member who does not check in or who does not unregister within 2 hrs before the scheduled booking.
  • Lane swim is (1) swimmer per land or 2 if they live in the same household, minimum age must be 14 years or older

Please Note:
Family Swim (1) family per lane maximum 5 swimmers from the same family

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