The Latest Club News for Members

Thank You Members

Please be sure to always review our latest updates prior to visiting.


March 17th | Member Update

As many of you are aware, the Province lifted proof-of-vaccination rules and capacity limits in most public settings earlier this month. As of Monday, March 21st, the Province will also be removing the mandatory masking mandate as well.

Update on Covid19 Restrictions

After lengthy policy discussions regarding our own mandates, Mayfair Clubs will also be removing our Proof of COVID19 Vaccination and Mandatory Masking Policies as of Monday March 21st, 2022. We recognize that not everyone will have the same level of comfort as we adjust these policies. Please do what makes you feel comfortable while respecting the individual choices of the other members of our community. As of Monday March 21st, 2022 at 12:01am, the following policies will no longer be mandated for Members and Guests visiting our Clubs:

Proof of COVID19 Vaccination Policy*

  • Members and guests will no longer be required to show proof of COVID19 vaccination status to enter the Club.
  • *Exceptions:
    • We will continue to enforce our Proof of COVID19 Vaccination Policy for all of our staff (employees and contractors)

Mandatory Mask Policy**

  • Members and guests will no longer be required to wear masks when in the Club.
  • **Exceptions:
    • Policy will remain in place for all practitioners and patients of Sports Clinic appointments (Physiotherapy, Chiropractor, and Registered Massage Therapy)
    • Policy will remain in place for Estheticians providing facial services
    • For all other esthetic & hair services, Members can request that the service provider wear a mask during the appointment
Some Members may wish to continue wearing a mask while visiting the Club, while others may choose to remove theirs. We have cultivated an inclusive environment and all members are asked to be respectful of the personal comfort levels of other members.

Membership Billing

  • Members who are inactive with a balance outstanding on their account will continue to remain as is.
  • Members who are inactive due to COVID19 vaccination status will have their membership reactivated as of 11:59pm on Sunday March 20th, 2022.
Please contact your Club Manager to discuss changes or questions regarding your membership status.

Covid Disclaimer 

Members, Guests and Visitors to our facility should be aware of the risks and hazards inherent in their attendance at the Premises and participation in the activities of the Club due to COVID-19 and  voluntarily, knowingly and freely assume all risks associated with participating in the activities of the Club and entering the Premises, including, but not limited to, their own actions or inactions (or the actions or inactions of their minor child/ward), the actions or inactions of others (including but not limited to the Club owners, officers, directors, managers, staff, volunteers or visitors), illnesses, infections, contact with others (including but not limited to the Club owners, officers, directors, managers, staff, volunteers or visitors), navigating any, and all, obstacles and any defects of the Premises. This waiver is in addition to and does not replace all other Mayfair Clubs waivers.

Mandatory Mask Policy

As of Thursday April 7th, all staff will be required to wear a mask while in our facilities. Exceptions to this policy are the following:

  1. A Staff Member in a closed office by themselves.
  2. A Tennis or Squash Pro who is actively playing on court.
  3. A Tennis Pro is on the opposite side of the net while teaching a private or semi-private lesson.
  4. A Group Fitness Instructor who is actively teaching a class.

Proof of COVID19 Vaccination Policy

  • As of Monday March 17th, our Proof of COVID19 Vaccination policy will no longer be in effect for all members and guests.
  • We will continue to enforce our Proof of COVID19 Vaccination policy for all of our staff members (employees and contractors).

Guest Policies:

If you would like to bring a guest to our facilities, you and your guest will need to follow the same Mayfair Member policies for usage of our facilities in addition to our policies for Guests.

Before Your Visit:
All Guests will need to complete the form below:

Please note: If forms are not submitted appropriately in advance, Guests may be denied entry into the Clubs.

Adult Guest Waiver

Minor Guest Waiver Form (Under the Age of 18)

If you have questions, you can also email the Front Desk:

During Your Visit:
Please arrive 15-20 minutes prior to your booking so that you can complete the Guest intake process. Members must arrive together with their guests.

Guest Policy:

  • All Guest fees will be charged to the hosting Mayfair Member.
  • Upon Check-in:
    • Guests to provide Mayfair Clubs with valid Photo ID
    • Completed Guest Waivers emailed to Front Desk prior to arrival
    • Guests may visit Mayfair Clubs once each month to a maximum of 6 times within a 12 month period
  • Members are to accompany their Guest at check-in and while the Guest is in the Club at all times
  • Guests 17 years of age & under (minor) must be accompanied by a Parent
  • Member upon check-in and while in the Club

For the complete Guest Policy information or if you have additional questions, please speak with your Club Manager.

COVID Response Plan | Updated April 5, 2022

  • After visiting our facilities, if you receive a positive COVID test result, it is your responsibility to directly inform the Mayfair Club Manager immediately upon receiving this information. Your details will be kept strictly confidential.
  • We will not be able to provide any refunds for services or programs that you were unable to attend due to COVID19+ test result or exposure to COVID19.

In partnership with the Province and Public Health, Mayfair Clubs has developed/modified a COVID Response Plan if we have a suspected or confirmed case of COVID in our facilities.  The following are the current protocols in the event of a possible exposure:

  • If symptomatic:
    • You will only be allowed access to Mayfair Clubs if you can provide proof of a negative COVID19 test result (including timestamp)
    • Test result with valid timestamp requires approval by Club Manager 24 hours prior to return to the Club
  • If COVID Positive:
    • You will not be allowed access to the Club until you can provide proof of a Negative Rapid Test result after day 5
  • If exposed via a household member/close contact, but not symptomatic/not COVID+:
    • You can continue to access the Club if you are able to provide a negative COVID19 test result with timestamp for 3 days after the exposure (3 tests)
    • If any of the 3 tests are positive or symptoms begin, please follow “symptomatic” policy above
  • If exposed via a non-household member/non-close contact, but not symptomatic/not COVID+:
    • You can continue to access the Club if you are able to provide a negative COVID19 test result with timestamp for 3 days after the exposure (3 tests)
    • No need to provide negative test result after 5 days of exposure

If you have any questions or concerns regarding this policy, please contact your Club Manager.

What Has Mayfair Clubs Done to Ensure a Safe Space?

Vaccination Policy:

  • As of Monday March 17th, our Proof of COVID19 Vaccination policy will no longer be in effect for members and guests.
  • We will continue to enforce this policy for all of our staff (employees and contractors)

Facility Readiness:

  • All of our facilities have implemented health and safety precautions such as acrylic barriers installed at our front desks and social distancing signage posted throughout the clubs.
  • We have implemented new health and safety policies for both our members and staff to ensure a safe place.
  • We’ve reviewed and implemented, where applicable to our facilities, health and safety policies from the Provincial Government, Public Health, Tennis Canada and the Ontario Tennis Association.

Staffing Adjustments:

  • All Staff have completed COVID19 Preparedness Training.
  • Staff scheduling has been adjusted to allow for additional cleaning and sanitization procedures throughout the day and a comprehensive cleaning and sanitizing protocol is completed nightly.
  • Our Wellness Staff will continue to be mandated to wear PPE equipment.
  • All staff will need to provide proof of COVID19 vaccination status.

Enhanced Cleaning Protocols:

  • Additional Maintenance Staff have been allocated to the fitness floor during all operating hours to ensure sanitization of equipment and high touch surfaces.
  • Our Maintenance Staff use Citron Hygiene’s Sanex Disinfectant (found on the Government of Canada’s “Disinfectants for Use Against SARS-CoV-2 (COVID-19)” List) to sanitize high touch surfaces.
  • Hand Sanitizer and Disinfectant Wipe stations have been provided throughout the Fitness Floor and throughout the Clubs.

Ventilation and Air Purification:

  • We communicated with our HVAC consultants at Honeywell and have made adjustments to our systems as per their recommendations.
  • All units have been fully serviced and cleaned with new filters installed.
  • High density filters have been installed in those units servicing smaller spaces such as the Group Fitness studios.
  • We have optimized our ventilation systems to allow for increased flow of fresh, outdoor air throughout our facilities.

Membership Update (March 18, 2022)

  • Members who are inactive with a balance outstanding on their account will continue to remain as is.
  • Members who are inactive due to COVID19 vaccination status will have their membership reactivated as of 11:59pm on Sunday March 20th, 2022.
Please contact your Club Manager to discuss changes or questions regarding your membership status.

Virtual Offerings 

As a reminder, all members will continue to have access to our extensive Virtual services that include live classes, an on-demand library, and a variety of online social events. We will be responsive to member demand for virtual classes and will adjust our virtual offerings based on feedback.

COVID19 Leave of Absence

Unfortunately, we will not be able to continue to accommodate short term membership holds based on COVID-19 leaves of absences. We will also not be able to accommodate membership type changes during this closure.

Kids Camp and Programming Policies

At this time, we do not have specific COVID19 protocols in place in our facilities in regards to members and guests partaking in our camps and kids programs.  We feel that this is the way forward in light of the recommendations from Provincial health experts and trends in the industry. We know that parents will have a different response to this update. For parents that feel more comfortable with their children wearing a mask while attending our programs – please continue to have your child do so. We work hard to cultivate an environment that is inclusive of everyone’s comfort levels.
We will continue to perform frequent cleaning and sanitizing of all high touch services, areas and equipment and we will make sure to keep children within cohort groups where ever possible. We have maintained the COVID19 vaccination policy for all of our staff within our facilities and we will continue to create a safe environment for our members and guests during this time.

Wellness Spa & Sports Clinic Health & Safety Policies (effective as of March 21st). 

All Mayfair Staff (Full-Time & Part-Time Employees and Independent Contractors) have provided documentation of full COVID19 vaccination.

Health & Safety Policies:

  • Patients and Practitioners must wear masks during all Chiropractic, Physiotherapy and Registered Massage Therapy treatment sessions.  Masks can be removed at all other times when in the Club.
  • Esthetician’s must wear masks during facials.  Clients may request estheticians and hairstylists wear a mask during appointments.
  • Mayfair Clubs no longer accepts cash for transactions.

As a Wellness Spa or Sports Clinic Patient, if you answer is “Yes” to any one of the following screening questions, please contact your Mayfair Wellness Spa or Sports Clinic immediately to advise them to cancel your appointment:

  • In the past five (5) days have you tested positive of COVID19?
  • Are you living with someone currently isolating due to a positive COVID19 test?
  • Are you living with someone currently isolating because of COVID19 symptoms?
  • Are you living with someone currently isolating while awaiting COVID19 test results?

In the past five (5) days, have you experienced:

    • Shortness of breath, barking cough or cough, fever/chills, decrease or loss of taste or smell, unexplained muscle aches or joint pain, extreme tiredness, sore throat, runny, stuffy or congested nose, unexplained headache, nausea, vomiting or diarrhea?

In the past 14 days:

    • Travelled outside Canada AND been advised to quarantine per Federal quarantine requirements?
    • Has a Doctor, Health Care Provider or a Public Health unit advised you that you should be self-isolating?

All Wellness Spa and Sports Clinic clients will be asked to wash their hands with soap prior to and post service or treatment.

Please arrive 10-15 minutes prior to your appointment to allow enough time for the check-in process.

Cancellation Policy (24 Hours Notice)

Our cancellation policy requires a 24 hour notification for the full fee to not be charged.

Cancellation Policy (“Yes” to Health Screening)

If cancelling with less than 24 hours notice due to symptoms as described in the health screening questions, your appointment will be cancelled without charge.  Patients cancelling in this situation cannot book another appointment for a minimum 14 days.

Mayfair Clubs COVID-19 Disclaimer:

As a Patient accepting an appointment at a Mayfair Sports Clinic, you are fully aware of the risks and hazards inherent in your attendance at the premises and participation in the activities of the Club due to the COVID-19 and you  voluntarily, knowingly and freely assume all risks associated with participating in the activities of the Club and entering the premises, including, but not limited to, your own actions or inactions (or the actions or inactions of your minor child/ward), the actions or inactions of others (including but not limited to the Club owners, officers, directors, managers, staff, volunteers or visitors), illnesses, infections, contact with others (including but not limited to the Club owners, officers, directors, managers, staff, volunteers or visitors), navigating any and all obstacles and any defects of the Premises. This waiver is in addition to and does not replace any other Mayfair Clubs waivers.

Mandatory Mask Policy**

  • Members and guests will no longer be required to wear masks when in the Club.
  • **Exceptions:
    • Policy will remain in place for all practitioners and patients of Sports Clinic appointments (Physiotherapy, Chiropractor, and Registered Massage Therapy)
    • Policy will remain in place for Estheticians providing facial services
    • For all other esthetic & hair services, Members can request that the service provider wear a mask during the appointment
Some Members may wish to continue wearing a mask while visiting the Club, while others may choose to remove theirs. We have cultivated an inclusive environment and all members are asked to be respectful of the personal comfort levels of other members.

More Questions?

For more information about any of these policies or updates, please contact your Club Manager.

Darlene Holland
Club Manager, Lakeshore
416-466-3777
Naresh Persaud
Club Manager, Parkway/East
905-475-0350
David Luck
Club Manager, West
416-638-1010

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