The Latest Club News for Members

January 20th | Member Update

Service Reopening Details

New Entrance Procedure

Mandatory Vaccination Policy

Mayfair Clubs is committed to providing a safe environment for our Members, Guests and Staff. Mayfair Clubs has a legal responsibility to take every precaution to protect our Members, Guests and Staff from the hazards of the COVID-19 virus within our facilities. This includes remaining in compliance with all applicable Public Health, Human Rights, Privacy, and other Provincial Laws that govern this situation.

Along with other safety measures such as mask wearing, social distancing, and daily health screenings, according to Ontario’s Chief Medical Officer of Health, a vaccine policy is now mandatory in certain settings as part of workplace health and safety plans.  Facilities like Mayfair Clubs that offer sports & recreational activities and fitness services are included in these settings.

As well, both the Provincial and Federal health agencies have determined that the COVID19 vaccines are safe and effective, and the best tool to protect oneself and others from the severe symptoms related to COVID19 virus. As is now required and mandated by the Provincial Government, and in compliance with both Provincial and Federal health guidelines, the Ontario Human Rights Code and Medical Privacy laws, Mayfair Clubs has developed the following Vaccination Policy which goes into effect as of September 22, 2021.

This policy applies to all Mayfair Clubs Active Members, Guests, Full-Time & Part-Time Employees, Independent Contractors and Vendors providing services inside our Clubs.

Inactive Members

If your membership is still set to Inactive, it might be due to the fact that we haven’t received your COVID19 Vaccination documentation. You will need to provide this documentation in order to have your membership reactivated.

Two Step Verification

Please be advised, that we will be performing a two-step verification process to validate member COVID19 vaccination statuses. Our Front Desk will ask Members to provide one time proof of their Provincial COVID19 Vaccination QR Code.

Need Help Obtaining your QR Code?

Visit the Provincial Government website for more details regarding the Enhanced Vaccine Certificate and how to download your official QR code version of your Vaccination Certificate.

Don’t Have an Ontario Health Card or Have a Red and White Card?

If you do not have an Ontario health card, they can provide you with a unique pass code. Once registered, you will be able to obtain a vaccine certificate through the provincial portal at COVID-19 vaccination provincial portal or by calling the Provincial Vaccine Contact Centre (PVCC) at 1-833-943-3900. No green health card? Use the Get your proof tool to learn what to do.

Out of Province Vaccination?

1. Vaccination Policy for Mayfair Clubs Members, Guests, and Staff

Effective September 22, 2021, Mayfair Clubs will require proof of full vaccination from all Members, Guests, and Staff (including contractors) and Vendors born before the year 2009 (12 years of age and above).  A fully vaccinated individual is defined as a person who is 14 days (2 weeks) past receiving their second dose of a two-dose COVID-19 vaccine series or a single dose of a one-dose COVID-19 vaccine series. The vaccine series must be approved by Health Canada (Moderna, Pfizer, AstraZeneca, Johnson & Johnson).

Under the Ontario Human Rights Code, any Members, Guests or Staff who require accommodation on medical or other protected grounds will have the ability to apply for said accommodation according to Mayfair Club’s Vaccination Policy.

In addition to our Vaccination Policy, Members, Guests and Staff will be required to continue following all existing Mayfair Clubs Health & Safety policies such as the mandatory mask policy, daily health screening, physical distancing, all department specific Safe Play policies, and any other public health measures instituted by the province and/or local Public Health Units.

2. Exemptions to This Policy for Members/Staff

Individuals seeking exemption based on protected grounds under the Ontario Human Rights Code are required by law to identify the specific protected ground they believe the COVID19 vaccination would infringe upon, and complete our Request for Exemption Form and submit it along with related documentation to our Vaccination Status Disclosure weblink for review and approval 24 hours prior to your visit to the club.

Exemptions to this policy include the following:

2.1.  Not vaccinated for medical grounds: If Members, Employees, or Independent Contractors request an exemption for medical reasons, Mayfair Clubs requires the following to assess the request:

• A completed Request for Exemption Form.
• A Doctor’s Letter that includes the following:
  • That they have a medical condition to which the COVID vaccine is contraindicated.
  • Indicate if it is a permanent condition or provide a timeline if it’s temporary condition.
• The medical exemption must be written by a Doctor or Nurse Practitioner licensed in the Province of Ontario, and include their clinic name, phone number and complete address.
• They do not need to disclose the medical condition.

2.2. Not vaccinated for religious grounds: For Members, Employees and Independent Contractors who are requesting an exemption on religious grounds, Mayfair Clubs requires the following to assess the request:

• A completed Request for Exemption Form.
• A letter from their religious authority to assess the request, containing:
  • The name of the religious body or organization.
  • A Canadian address with email and phone number.
  • The name and position within the organization of the person issuing or certifying the letter.
  • Confirm that they are a participating member of their congregation and the length of that participation.
  • Confirm that the COVID19 vaccination is against their genuinely held religious beliefs.

2.3. Not vaccinated for Other Protected grounds:  If a Member, Employee, or Independent Contractor is requesting an exemption based on a protected ground other than medical or religious, they must contact the General Manager of their home Club.

Members, Employees, or Independent Contractors who have submitted a request for accommodation will not be allowed access to the Club until the request has been assessed and approved.  If not approved, the Member, Employee or Independent Contractor will be contacted, and based upon the initial submission, may either be allowed to provide further documentation or be denied accommodation.

2.4. Member/Guest who is younger than 12 years of age: Health Canada has approved the use of the Pfizer-BioNTech vaccine for those born in 2009 or earlier. If a member or guest is enrolled in a Mayfair Clubs programs and turns 12 years of age during the period of the course of the program, camp, or session, they must comply with the following:

• IF they have received or are scheduled to receive their first and/or second doses of the COVID-19 vaccine, proof of such schedule or vaccination must be submitted to Mayfair Clubs. Mayfair will accommodate these Members and Guests for the period of their schedule.
• IF they become eligible to receive the COVID19 vaccination during the period of the program and choose not to receive the COVID19 vaccine, they must declare this information to Mayfair Clubs, and at its sole discretion, Mayfair may ask the Member/Guest to leave the program. Any refunds for such cases will be processed according to our medical cancellation refund policy. For approved cancellations, refunds will only be issued once a suitable replacement has registered for said program and will be pro-rated based on the start date of the replacement participant.
• IF they become eligible to receive the COVID19 vaccination and require an exemption based on protected grounds, they must follow the procedures mentioned in clauses 3.1-3.3.

Process for Applying for Policy Exemption

• IF you are seeking an exemption from getting the COVID19 Vaccination based on medical, religious, or other Human Rights exemption, please complete our Request for Exemption Form along with your supporting documentation and submit to Club Management to review and approval.

3. Exemptions to this Policy for Guests:

Mayfair Clubs will accommodate Guests that require exemptions as detailed above in Sections 3.1 – 3.4. Guests will need to submit Request for Exemption Form and supporting documentation 24 hours prior to visit for Club Management to review and approve.

Requests must be approved by the Management team in advance. Guests will be contacted via email with status of their request. Email approval from Management team must be presented at Front Desk for entry into the club. Guests who attend the Club without asking for a policy exemption ahead of time will not be allowed entry.

4. Provisions for Approved Policy Exemptions:

4.1 Members/Guests:

Members or Guests with approved policy exemptions will need to provide evidence of a negative COVID19 test to be allowed entry into the Club prior to each visit.

• COVID19 testing must be conducted within 48 hours (2 days) of their visit to Club.
• Documentation of a negative test result must be submitted via email 24 hours in advance of visit to covid19-response@mayfairclubs.com and must include the date of the negative test result and the member’s name prior to visiting the Club.
• These individuals will need to present to the Front Desk the approval email from Club Management and will need to be manually screened to enter the Club.

5. Policy Non-Compliance

Members:

As of September 22nd, 2021, at 12:01am, any Members who have not provided Mayfair Clubs proof of vaccination or whose request for exemption on protected grounds has not yet been approved, will be denied entry to all Clubs and their Mayfair Clubs membership will be made inactive until proof of full vaccination status is provided, or policy exemption is officially approved by Club management.

Mayfair Clubs reserves the right to reactivate Membership fees with notice provided in advance.  In this event, Members who remain non-compliant with the Mayfair Clubs Vaccination Policy will continue to be denied entry, however, membership fees will be applicable as of the communicated reactivation date.

Guests:

As of September 22nd, 2021, at 12:01am, any Guests who have not provided Mayfair Clubs proof of vaccination or whose request for exemption on protected grounds has not yet been approved, will be denied entry to all Clubs. Guests will not be allowed to enter the Clubs until proof of full vaccination status is provided, or policy exemption is officially approved by Club management ahead of their visit.

6. Privacy Considerations

Vaccination status information, including vaccine type, and the date, time, and location for each vaccine dosage, will be collected, used, and disclosed pursuant to the Mayfair Club’s Privacy Policy, the terms of this Policy, the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable provincial privacy legislation, where it exists. COVID19 Vaccination status information will only be collected, used, and disclosed as required for the reasonable purpose of:

• Taking all reasonable precautions during the pandemic to ensure the health and safety of everyone in the Club through appropriate health and safety planning based on vaccination status and;
• For the purposes of administering this Policy.

Mayfair Clubs also reserves the right to disclose limited vaccination status information, such as the fact that a Covered Individual is vaccinated and the date of Vaccination, to clients for the purposes of facilitating client engagement, contractual obligations, and verification, and will provide advance notice to the relevant Covered Individual.

Mayfair Clubs will keep confidential all individuals’ COVID19 vaccination status and underlying medical condition (if disclosed) and applicable exemption details in accordance with PIPEDA and applicable privacy and health laws. Specifically, this information will only be shared and accessed on a need-to-know basis by human resources, and, in some cases, a direct supervisor or manager, solely for the purposes outlined above, or to comply with a legal order to disclose the information. All personal vaccination information will be kept separate from Personnel and Member files in our central database.

7. Amendments

The Company will review this policy and update it as required and as reasonable in the evolving nature of the pandemic, vaccine availability and government and public health authority direction.

In addition to this policy, Mayfair Clubs’ operations will continue to be subject to Federal, Provincial, and Local Public Health regulations related to the COVID-19 pandemic.

Questions?

If you have any questions about this policy, please contact:

Mayfair Clubs Corporate Head Office

Mail: 50 Steelcase Rd. E. Toronto, ON L3R 1E8
Tel: (905) 475-0350
Email: Covid19-response@mayfairclubs.com

Guest Policies:

If you would like to bring a guest to our facilities, you and your guest will need to follow the same Mayfair Member Health and Safety policies including our Vaccination Policy for usage of our facilities in addition to our policies for Guests. Please see the section on our Vaccination Policy for full details.

Before Your Visit:
All Guests will need to complete 2 forms prior to visit.

1. Guest Waiver (Links Below)
2. If applicable, Request for Exemption Form
3. Have your Provincial COVID19 Vaccination Passport ready to display upon entry to Club

Please note: Forms must be submitted 48 hours in advance of visit in order for our Management Teams to review and approve documentation. If forms are not submitted appropriately in advance, Guests may be denied entry into the Clubs.

Guests will not be allowed to enter the Clubs until proof of full vaccination status is provided, or policy exemption is officially approved by Club management ahead of their visit.

Adult Guest Waiver

• Lakeshore Guest Waiver Form
• West Guest Waiver Form
• Parkway Guest Waiver Form
• East Guest Waiver Form

Minor Guest Waiver Form (Under the Age of 18)

• Lakeshore Minor Guest Waiver Form
• West Minor Guest Waiver Form
• Parkway Minor Guest Waiver Form
• East Minor Guest Waiver Form

If you have questions, you can also email the Front Desk:

• Lakeshore Front Desk – lakeshorefd@mayfairclubs.com
• West Front Desk – westfd@mayfairclubs.com
• Parkway Front Desk – parkwayfd@mayfairclubs.com
• East Front Desk – eastfd@mayfairclubs.com

During Your Visit:
Please arrive 15-20 minutes prior to your booking so that you can complete the Guest intake process. Members must arrive together with their guests.

Guest Policy:

• All Guest fees will be charged to the hosting Mayfair Member.
• Upon Check-in:
  • Guests to provide Mayfair Clubs with valid Photo ID
  • Vaccination Status Disclosure form must be submitted and approved by Club Management
  • Completed Guest Waivers emailed to Front Desk prior to arrival
  • Guests may visit Mayfair Clubs once each month to a maximum of 6 times within a 12 month period
• Members are to accompany their Guest at check-in and while the Guest is in the Club at all times
• Guests 17 years of age & under (minor) must be accompanied by a Parent
• Member upon check-in and while in the Club

For the complete Guest Policy information or if you have additional questions, please speak with your Club Manager.

What Has Mayfair Clubs Done to Ensure a Safe Space?

Vaccination Policy:

Along with other safety measures such as mask wearing, social distancing, and daily health screenings, Mayfair Clubs has implemented a COVID19 vaccine policy that requires all visitors (12 years and older) to our facilities to be fully vaccinated against the COVID19 virus. This policy goes into effect as of September 22nd, 2021 and you can review the full details here.

This policy applies to all Mayfair Clubs Active Members, Guests, Full-Time & Part-Time Employees, Independent Contractors and Vendors providing services inside our Clubs.

Mandatory Mask Policy:

Members must wear a mask upon entering our facilities and for the duration of their visit to all Mayfair Clubs locations, with the following exceptions:

• Masks can be removed once you have entered a tennis or squash court and when using weight or cardio equipment. Masks must be replaced prior to leaving the tennis or squash court and before getting off cardio equipment.
• Masks can be removed prior to entering the swimming pool and must be replaced immediately upon exiting.

For more information, visit our Mandatory Mask policy section on this page.

Facility Readiness:

Staff, Member, and Guest Health Screening:

• Mayfair Clubs will become a vaccination-required facility effective September 21st, 2021 as mandated by the Provincial Government. All visitors to our Clubs will need to provide proof of COVID19 vaccination status and/0r provide appropriate documentation to support a request for policy exemption.
• All members, Staff and Guests are manually checked-in by Front Desk (no hand readers)
• Upon each visit, Members, Staff and Guests will be required to:

1. 1. Have body temperature taken
   2. Be asked Health Screening Questions
   3. The Club reserves the right to refuse entry to Members, Staff or Guests based on the results of the above.

• Members and Guests are required to wear a mask while entering and exiting the Club as well as throughout the duration of their visit to the club (Members must have their own mask on prior to entering the Club)
• Members are allowed to remove masks once on a tennis or squash court, once a Group Fitness class has begun or during exercise – details available in Club
• Members under the age of 13 MUST BE accompanied by a Parent or Guardian while entering the club to assist in answering the Health Screening Questions

Social Distancing Measures:

• Members must practice Social Distancing when entering the Club and when using the facilities, reminder signage is posted throughout our facility.
• Members must abide by all floor markers and signage.
• Water fountains are only available to refill water bottles (bubblers not available).
• No gathering or lingering is allowed in the Clubs except in Bistros (once reopened).
• We recommend that members only access the Club when involved in a sport or fitness activity.
• We have set capacity limitations on our fitness floors and within our locker rooms at each club (once lockers reopen). Should capacity become an issue, Mayfair Clubs reserves the right to enforce pre-registration procedures.
• Fitness floors and member flow throughout our facilities have been reconfigured to allow for social distancing measures.

Staffing Adjustments:

• All Staff have completed Corona Virus Preparedness Training.
• Staff scheduling has been adjusted to allow for additional cleaning and sanitization procedures throughout the day and a comprehensive cleaning and sanitizing protocol is completed nightly.
• Staff are also mandated to wear PPE equipment and must undergo a Health Screening before each shift.

Enhanced Cleaning Protocols:

• Additional Maintenance Staff have been allocated to the fitness floor during all operating hours to ensure sanitization of equipment and high touch surfaces.
• Our Maintenance Staff use Citron Hygiene’s Sanex Disinfectant (found on the Government of Canada’s “Disinfectants for Use Against SARS-CoV-2 (COVID-19)” List) to sanitize high touch surfaces.
• Hand Sanitizer and Disinfectant Wipe stations have been provided throughout the Fitness Floor and throughout the Clubs.

Ventilation and Air Purification:

• We communicated with our HVAC consultants at Honeywell and have made adjustments to our systems as per their recommendations.
• All units have been fully serviced and cleaned with new filters installed.
• High density filters have been installed in those units servicing smaller spaces such as the Group Fitness studios.
• We have optimized our ventilation systems to allow for increased flow of fresh, outdoor air throughout our facilities.

Revised Departmental & Amenity Policies:

• We’ve developed specific policies for each of the amenities offered in our clubs that are posted in the club and online.
• We’ve posted Safe Play documentation throughout our facilities based on Provincial Governing Sport guidelines and recommendation.
• We have adjusted our hours and reduced our amenity capacity to allow for social distancing.
• Due to the seriousness of this situation, Mayfair Clubs reserves the right to deny entry to any member(s) who do not follow these Health and Safety policies and guidelines while accessing our facilities. As well, Mayfair Clubs reserves the right to suspend or even terminate membership to those individuals not respecting these guidelines while using our facilities.

COVID Response Action Plan

Updated January 25, 2022

• If there is a suspected or confirmed case of COVID within our facilities, as directed by Public Health, Mayfair Clubs will immediately contact anyone who may have been exposed with information and instructions.
• Mayfair Clubs will adhere to instructions from Public Health in regards to who should be notified should this occur.
• Mayfair Clubs will adhere to instructions from Public Health in regards confidentiality and privacy of the individual involved.
• Mayfair Clubs will adhere to instructions from Public Health in regards to the sanitizing and operations of the affected location.
• After visiting our facilities, if you begin to display COVID symptoms or receive a positive COVID test result, it is your responsibility to directly inform the Mayfair Clubs Club Manager immediately upon receiving this information. Your details will be kept strictly confidential, however, it is our responsibility to inform any members who could have been affected.
• If you have taken a PCR test, but have yet to receive your test results, you are not allowed access to our facilities.

In partnership with the Province and Public Health, Mayfair Clubs has developed/modified a COVID Response Action Plan in the event that we have a suspected or confirmed case of COVID in our facilities.  The following are the current protocols in the event of a possible exposure:

• If symptomatic:
  • You will be allowed access to Mayfair Clubs after the onset of symptoms only if you can provide a negative COVID19 test result (including timestamp)
  • Test result with valid timestamp requires approval by Club Manager 24 hours prior to return to the Club
• If exposed, but not symptomatic:

• • You can continue to access the Club if you are able to provide negative COVID19 test results with timestamp for 3 days after the exposure (3 tests)
  • If any of the 3 tests are positive or symptoms begin, please follow “symptomatic” policy above

If you have any questions or concerns in regards to this policy, please contact your Club Manager.

Before You Visit:

• NEW: As of October 22, 2021, All visitors (Members and Guests) will need to provide proof of Provincial COVID19 Vaccination status with their Enhanced Vaccination Certificate/QR Code.
• Be sure to read the latest updates and review the Health and Safety Policies of the service you are planning on using.
• Stay home if you or anyone you have had recent contact with has knowingly been exposed to someone with COVID-19.
• Bring a mask. We have a mandatory mask policy in our facilities and you will be denied entry if you are not wearing a mask.
• Bring your own towel and water bottle.
• If you’re using a tennis court or squash court, please submit your booking prior to visiting the club.
• Plan to come a little early as there may be wait time to access the club.
• We recommend that members only access the Club when involved in a sport or fitness activity.
• No gathering or lingering is allowed in the facilities.
• Members are not allowed to access the areas that are indicated as “Not in service.”

PLEASE NOTE:

With the onset of Cold, Flu & Allergy season, the health and safety of our members and staff are our primary concern. As our teams are not trained to distinguish the difference between Cold, Flu, Allergy, and COVID symptoms, anyone exhibiting any of these similar symptoms will not be permitted into our facilities. Thank you for continued support as we work to maintain a safe space for members and staff.

Membership Update ( January 3rd, 2022)

Membership Billing will Continue

Virtual Offerings 

Membership Update (September 24th, 2021)

• Those inactive members who HAVE submitted their proof of COVID19 vaccination or have an approved exemption request will now have Club access.
• Those who HAVE NOT submitted their proof of COVID19 vaccination or approved exemption request will have their membership billing reactivated, but they will not have access to the Club (until their required documentation is provided).
• This update does not include members currently on a Medical Leave of Absence.

Tennis Health and Safety Policies

• NEW: As of October 22, 2021, All Players (Members and Guests) will need to provide proof of Provincial COVID19 Vaccination status with their Enhanced Vaccination Certificate/QR Code.
• Members must leave the court by the end of the first buzzer.
• Members can only enter the court on or after the second buzzer.
• Each court will have a designated waiting area in the tennis hallway (indicated by floor markers). Members should be in the waiting area prior to the first buzzer to assist in social distancing.
• For the safety of our Members, all detachable benches and score cards have been removed from courts – please do not use any of our built in benches.
• It is recommended that Members use their racquet or tennis bag to open the entry curtain onto the courts.
• Court divider nets must remain closed at all times.
• It is recommended that each player have their own can of balls with a unique identifying mark (initials, symbol) and ideally from different companies for easy identification. Players should only touch their own tennis balls.
• All players must review the Guidelines for Doubles Play from the OTA.
• All players must review our Tennis Policies for Phase II play.
• The Club will only be supplying ball tubes to players taking lessons and programs.
• No walk-ons are allowed. All courts must be booked via the Mayfair Clubs Member App prior to entering the club.
• No physical contact (high five’s, handshakes, etc.) will be allowed.
• No changing sides of the court.
• All participants of a court booking need to be registered via Motion Vibe before entering the club and need to complete Release of Liability Form.
• The Club will continue to evaluate these policies and reserves the right to modify as needed without prior notice.
• Due to member and staff safety concerns, the Club reserves the right to suspend the membership of anyone found to be in violation of these club rules or policies.

Private Tennis Lessons:

• Parents are asked to assist their child with the check-in/health screening process and then exit the club.
• Parents are not permitted to wait in the club while their children are taking private tennis lessons, except when the child is 10 years of age or under.

Tennis Programs:

• Parents are asked to assist their child with the check-in/health screening process and then exit the club.
• Parents are not permitted to wait in the club for their children during tennis programs.
• For children 10 years of age or under, parents may enter the club 10 minutes prior to the start of their child’s program to take them to the court (and then exit the club).
• For children 10 years of age and under, parents can enter the club 5 minutes prior to the end of the child’s program to pick them up.

• NEW: As of October 22, 2021, All Players (Members and Guests) will need to provide proof of Provincial COVID19 Vaccination status with their Enhanced Vaccination Certificate/QR Code.
• Mayfair Parkway 4 Singles & 1 Doubles Court (court fees apply)
• Mayfair Lakeshore 10 Singles & 1 Doubles Court
• Additional courts will be opened based on demand
• Squash Courts are not available at the West
• Disinfecting wipes will be provided outside squash courts for members to wipe the door handles before and after each use.
• Hand sanitizer will be located in the squash hallway outside the courts.
• It is recommended that players wash their hands with soap and water before and after play.
• Players must refrain from touching the walls or floors of the squash court
• All squash courts will be cleaned and disinfected daily.
• Implemented new Heath and Safety policies for all members to follow during facility usage.
• Prolonged or deliberate contact between players is specifically to be avoided
• Players maintain a distance of at least 2 meters between them wherever possible
• No walk-ins allowed. All courts must be booked via the Mayfair Clubs Online App prior to entering our facilities.
• Keep moving. There is no lingering or gathering allowed in our facilities.
• Members are not allowed access to areas indicated as “Not in Service.”
• Due to member and staff safety concerns, the Club reserves the right to suspend the membership of anyone found to be in violation of these rules and policies.

Back to Squash – Summary of the Return to Play Guidelines for Players

The information below is a summary of the guidelines set forth by the Squash Ontario Return to Play Task Force. For full information about the Return to Play Guidelines, please refer to Squash Ontario’s Return to Play Guidelines.

• No Touch Let Directive: Effective immediately, players are strictly prohibited from making any deliberate and/or prolonged contact with each other. As such, let provisions are expanded to ensure points can be re-played if there is a reasonable probability of interference and a subsequent good return. Deliberate and/or prolonged contact with your opponent will be subject to code of conduct.
• Players must wear a certified face shield (such as the IMask+) and/or a mask while on court.

Before You Visit

• All squash court reservations must be booked through the Mayfair Online Booking System in advance. Court Booking Hours:

• • Monday – Thursday: 6:00 am – 10:00 pm
  • Friday: 6:00 am – 9:00 pm
  • Saturday – Sunday: 7:00 am – 8:00 pm

• Please arrive 10-15 minutes prior to your court booking to allow enough time for the new check-in process.
• Review the new Heath and Safety policies for squash play.
• All members, staff and non-members will have their temperature taken and be asked health screening questions upon entering a Mayfair location.
• All members visiting the club need to bring their own facial mask or face visor. Mayfair Clubs will not be supplying members with masks or visors. You will need to be wearing your mask/visor when you enter the club or you will be denied entry.

Aquatics Health and Safety Policies

General:

• NEW: As of October 22, 2021, All Swimmers (Members and Guests) will need to provide proof of Provincial COVID19 Vaccination status with their Enhanced Vaccination Certificate/QR Code.
• All swimmers must have active Mayfair Clubs Memberships.
• All Lane and Family Swimmers must reserve their timeslot via the Mayfair Clubs app. Drop-ins are
  not allowed.
• Members must check in prior to the beginning of their timeslot through the Mayfair Clubs app.
• For those members who have difficulty checking-in via their phones, a kiosk will be available near
  the Yoga studio at Lakeshore, in the Lobby at Parkway and at the Front Desk Kiosk at West.
• Pool Schedule is posted online for Lane and Family Swimming times.
• Swimmers must follow all deck and changeroom signage.

Pool Time Slots:

• Timeslots are exactly one hour.
• Timeslots will be staggered to minimize interaction between swimmers in the changerooms and on
  the pool deck.
• These timeslots include your time to change before and after your swim.
• Members may reserve a timeslot up to 3 days ahead.
• Reservations will open at 8:00am 3 days in advance (ie., booking for Monday opens at 8:00 am
  Friday of previous week.)
• Members may not reserve more than one timeslot per day.
• Members may cancel a timeslot up to 2 hours prior to start time.
• A No Show Fee of $5 will be applied.
• Members beginning early or overstaying their timeslot, may have their swimming privileges
  suspended or revoked.

 Lane Swim:

• Swimmers are asked to remain in the center of their lane to assist in maintaining social distancing.
• One swimmer allowed per lane or 2 swimmers if they reside in the same household.
• All lane swimmers must be Members and 14 years of age or over.

 Family Swim:

• One family per lane (maximum of 5 swimmers).
• Immediate family members only.
• All swimmers, including children, must be Members.

Changerooms & Personal Belongings:

• Showers are open, however Members are asked to shower before coming to the Club.
• Members must wait until the beginning of their time slot to enter the changeroom. While waiting, they must stay in designated waiting area.
• Members must leave the pool with enough time to change and to exit the change room by the end of their time slot.

Lakeshore & West:

• Swimmers will be asked to use the vestibule with the number matching their assigned pool lane.
• Swimmers are to use only that vestibule to change and to leave their personal belongings.
• Please do not bring valuables into the Club as the vestibule cannot be locked.

Parkway:

• Only one Member is allowed in a changeroom at a time.
• Personal belongings are to be brought onto the pool deck in a bag and left on the swim table in the numbered section matching your assigned pool lane.

Masks:

• Masks must be worn onto the pool deck and only taken off prior to entering the pool.
• Masks must be put back on immediately upon exiting the pool.
• Masks are not required when in the pool.
• Swimmers may keep non-medical face masks on until they enter the pool.
• Each personal face mask should be stored in a labelled disposable bag during activity.
• Masks should be worn at all times by those accompanying a swimmer.

Before You Visit:

1. NEW: As of October 22, 2021, All Players (Members and Guests) will need to provide proof of Provincial COVID19 Vaccination status with their Enhanced Vaccination Certificate/QR Code.
2. All players will need to book their court time in advance by contacting the Front Desk 416-466-3777 or lakeshorefd@mayfairclubs.com.
3. Complete the COVID Waiver form.
4. All players will need to complete the Player Waiver Form. You can either print off your completed waiver form and bring with you to the club or email it to the Front Desk at lakeshorefd@mayfairclubs.com.
5. If you are bringing a guest, please be sure to review and complete the Guest Waiver form located in the Guest Policy section below.
6. If you do not pass the Health Screening Questionnaire, you should not play nor book a court until you do not have signs and symptoms of COVID-19.
7. Please arrive 15 minutes before your court booking time.
8. If it is your first time playing, the Player and/or Guest Waivers and Liability forms must be complete before you can go on court.
9. The Outdoor Pickleball Courts can ONLY be accessed through the Squash Area.

What to Bring:

• Face covering
• Outdoor pickleball balls. Balls will also be for sale at the club.
• Filled water bottle. Drinks will also be for sale at the club.
• Pickleball Paddle
• Towel(s)
• Sanitizer (Mayfair will also have sanitizer handy)
• Kleenex
• When leaving the court, please remove all items (balls, drink containers, etc.) and dispose of them in the trash bins inside the squash area.

During Your Visit:

• NEW: All players will need to complete the online Health Screening Questionnaire before entering the facilities.
• Masks must be worn at all times except for when you are in active play on court.
• Players must come dressed in attire for play as our locker rooms are not open.
• Our bathrooms will be open and available for player use.
• No loitering or lingering in the facilities will be allowed.
• The Outdoor Courts can be accessed from the back entrance located at the end of the Squash court gallery.
• Some spectator seating will be available but we do not recommend bringing spectators.
• All players MUST be courtside 5 minutes before their scheduled court time.

Guest Policy

If you would like to bring a guest to our facilities, you and your guest will need to follow the same Mayfair Member Health and Safety policies for usage of our facilities in additional to our policies for Guests.

Before Your Visit:

1. NEW: As of October 22, 2021, All Swimmers (Members and Guests) will need to provide proof of Provincial COVID19 Vaccination status with their Enhanced Vaccination Certificate/QR Code.
2. All Guests will need to complete our online Guest Waiver and Information form prior to arrival.

If you have questions, you can also email the Front Desk at lakeshorefd@mayfairclubs.com.

During Your Visit:
Please arrive 15-20 minutes prior to your court booking so that you can complete the Guest intake process. Members must arrive together with their guests.

Guest Policy:

• All Guest fees will be charged to the hosting Mayfair Member.
• Upon Check-in:
  • Guests to provide Mayfair Clubs with valid Photo ID
  • Completed Guest Waivers emailed to Front Desk prior to arrival
  • Guests may visit Mayfair Clubs once each month to a maximum of 6 times within a 12 month period
• Members are to accompany their Guest at check-in and while the Guest is in the Club at all times
• Guests 17 years of age & under (minor) must be accompanied by a Parent
• Member upon check-in and while in the Club

For the complete Guest Policy information or if you have additional questions, please speak with your Club Manager.

COVID Rules for Play

If you wish to play pickleball, please remember that you play at your own risk and we strongly suggest you follow the below recommendations:

Before You Play:

• Please arrive 10 – 15 minutes before your court time.
• Upon arrival, players will be asked the COVID screening questions and have their temperature taken.
• If it is your first time playing, the Player and/or Guest Waivers and Liability forms must be complete before you can go on court.
• The Outdoor Pickleball Courts can ONLY be accessed through the Squash Area.
• All players MUST be courtside 5 minutes before their scheduled court time.
• Do not play if you or your playing partner:
  • Exhibit any coronavirus symptoms, such as a fever, cough, sore throat, difficulty breathing, or other symptoms identified by health experts.
  • Have been in contact with someone with COVID-19 in the last 14 days.
  • Are considered vulnerable or at risk (elderly individuals with underlying health concerns, immunosuppressed persons, individuals suffering from serious health problems, notably high blood pressure, pulmonary diseases, diabetes, obesity and asthma).

Preparing for Play:

• Protect yourself against infections and spreading of infections by practicing the following:
• Wash your hands with disinfectant soap and water for at least 20 seconds, or use hand sanitizer, before going on a pickleball court.
• Bring hand sanitizer and use it before you begin play, between games and again when you complete play and leave the courts.
• Clean your equipment, including your paddles and water bottles, with an appropriate disinfectant.
• Do not share equipment with your playing partner or others.
• Make sure you have enough water before leaving the house to avoid having to touch a tap or water fountain handle.
• If you cough or sneeze, do so in a tissue or in your sleeve.
• Avoid touching door handles, gates, benches and all other objects where the virus could survive. If you touch something, make sure to wash your hands and disinfect the surface you have touched.

During Play

• Keep a 2-metre distance from other players.
• Avoid all physical contact, for example shaking hands or tapping paddles, with other players.
• Avoid touching your face after touching a ball or paddle, or when you hit a stray ball to another player.

After Play:

• Wash your hands carefully with water and disinfectant soap or with hand sanitizer.
• Do not use locker rooms or changing areas.
• Leave the court immediately after you finish playing.

Masks:

• All players must wear a mask and enter through the main entrance at Mayfair Lakeshore.
• Masks must be worn, always, including outside, until players begin play on their court.
• We will not be providing masks. If you arrive at the club without a mask, you will not be allowed entrance into the club, unless you purchase one.

• NEW Mandatory Pre-Registration:
  • Members can reserve their time in our fitness facility via our Mayfair Clubs app. Our morning timeslot bookings will begin at 8am and afternoon timeslots will begin at 12pm. Members can book up to one hour per day up to 3 days in advance.

Health and Safety Policies:

• Masks must be worn at all times when visiting the Fitness Floor, except when using weight or cardio equipment.
• Cardio and Strength equipment availability has been modified or reduced to allow for physical distancing.
• Fitness accessories and small equipment has been minimized and will not be available.
• Members must practice Physical Distancing on the fitness floor and abide by all floor markers and signage.
• The Fitness Floor now has two areas designated strictly for Personal Trainers and their clients, equipment in these designated spaces is reserved for Personal Trainers and Clients only. (Applies to Parkway and West only)
• Members are required to use the designated Entrance and Exit doors to the fitness floor.
• Members are asked to sanitize all equipment before and after use with the Disinfectant Wipes provided.

Group Fitness Health and Safety Policies

1. Prior to attending a class, participants must reserve their spot in a class through the regular Mayfair Clubs Online system.
2. For contact tracing purposes, we also ask that in addition to registering for the class, you make sure you “Check In” to the class.
3. Class capacities and schedules have been reduced to allow for social distancing measures and enhanced cleaning protocols.
4. Members must wear a mask upon entering and exiting the studio.
5. Members are strongly encouraged to sanitize hands before entering and after leaving the studio. Hand sanitizer stations will be provided.
6. Members must practice physical distancing in the group fitness studio and abide by all floor markers and signage.
7. Members are required to use the designated Entrance and Exit doors to the group fitness studios
8. Members are asked to set up their exercise areas prior to class.
9. At the end of class Members will leave all equipment in their area and maintenance staff will sanitize and put the equipment away.
10. Prolonged use equipment such as yoga mats, blocks, straps, boxing gloves, etc., are no longer available. We ask that Members supply their own prolonged use equipment for sanitary reasons.
11. Equipment such steps, boxing bags, dumbbells, group power bars and plates, will continue to be supplied
12. As towel service will not be available for health and safety reason, we strongly recommend all members bring a towel when participating in a Group Fitness Class.

Registration:

1. Please use your phones for both class registration and check-in.
2. For those members who may have difficulty using their phones to check-in, a kiosk will be available for use at the following locations:
   • Lobby at Parkway
   • Lobby at West
   • Outside Yoga Studio at Lakeshore
3. No show fee of $5 per class registration will apply so please be considerate of your class registrations.

Multigym Health and Safety Policies

Multi-Gym:

• Open for Badminton, Table Tennis, Volleyball, Pickleball & Basketball
• Booking courts 3 days ahead
• Maximum 2-hour booking
• Pickleball players must make their Multi-Gym court reservations through the Mayfair Clubs App in advance.
• Basketball, Badminton & Volleyball court reservations must be made by calling the Front Desk
• Kids age 13 & under must be supervised by a Parent Member
• Players must provide their own equipment
• Mask can be removed once on court
• Only players allowed in multi-gym
• No benches
• Exterior doors need to remain open (do not interfere with play) (Not applicable at West)
• Parkway Multi-Gym:
  • $10 hourly court fee applies for all bookings
• Lakeshore Multi-Gym:
  • • $10 hourly court fee applies for all Pickleball bookings
    • Drop-ins are no charge, but on a first come, first served basis

• West Multi-Gym:
  • Drop-ins are no charge, but on a first come, first served basis

See full Multigym Health and Safety Policies here.

Our Sports Clinics at Mayfair Lakeshore, West and Parkway are open for appointments.

Wellness Spa & Sports Clinic Health and Safety Policies

• NEW: As of October 22, 2021, All visitors (Members and Guests) will need to provide proof of Provincial COVID19 Vaccination status with their Enhanced Vaccination Certificate/QR Code. Cancellation Policy (24 Hours Notice). Please be aware our cancellation policy requires a 24 hour notification for the full fee to not be charged.
• Members and Guests who do not have an Ontario Vaccine Passport and were vaccinated outside of Ontario, please submit your proof of full vaccination 24 hours in advance of your Spa or Sports Clinic appointment to the Club General Manager to allow for review and approval.
• For any a Spa or Sports Clinic client attending the Club (premises) who does not meet Vaccination Policy, they will be charged for the session though not allowed entry to the Club (premises).
• Masks must be worn in all Mayfair Clubs locations (except when seated in the bistro and during activity in designated areas).
• Mayfair Clubs no longer accepts cash for transactions.

Check-In Process:

• Temperature Check at Front Desk upon entry.
• Provide Ontario Vaccine Passport with Photo ID (not applicable to Members who have already provided proof of vaccination to the Club).
• All Wellness Spa and Sports Clinic clients will be asked to wash their hands with soap prior to and post service or treatment.
• Please arrive 10-15 minutes prior to your appointment to allow enough time for the check-in process.

As a Wellness Spa or Sports Clinic patient, additionally, you have been asked these questions upon booking your appointment and you will be asked again prior to your service or treatment.  Below are the Health Screening questions, if your answer is “Yes” to any one of these questions after booking your appointment, please contact your Mayfair Wellness Spa or Sports Clinic immediately to advise them to cancel your appointment:

• Are you experiencing shortness of breath, barking cough or cough, fever/chills, decrease or loss of taste or smell?
• For Children – nausea, vomiting and/or diarrhea?
• For Adults – fatigue, lethargy, malaise, myalgias (if you’ve received a COVID19 vaccination in last 48 hours and are experiencing mild symptoms that only began after vaccination, disregard)

In the last 14 days:

• Have you been identified as a “close contact” of someone who currently has COVID19?  If you are fully vaccinated and have not been advised to self-isolate by public heath, disregard.
• Received a COVID Alert exposure notification on your phone?  If you are fully vaccinated and/or have been tested with a negative test result, disregard.
• Travelled outside Canada AND been advised to quarantine per Federal quarantine requirements?
• Has a Doctor, Health Care Provider or a Public Health unit advised you that you should be self-isolating?
• In the past 10 days, have you tested positive on a rapid antigen test or home self-test kit?
• Is anyone you live with currently experiencing any new COVID19 symptoms and/or awaiting test results after experiencing symptoms?  If you are fully vaccinated OR the individual experiencing symptoms received a COVID19 vaccination in the last 48 hours and is experiencing mild fatigue, muscle aches, and/or joint pain that only began after vaccination, disregard.

Cancellation Policy

Cancellation Policy (24 Hours Notice) – our cancellation policy requires a 24 hour notification for the full fee to not be charged.

Cancellation Policy (“Yes” to Health Screening) – If cancelling with less than 24 hours notice due to symptoms as described in the health screening questions, your appointment will be cancelled without charge.  Patients cancelling in this situation cannot book another appointment for a minimum 14 days.

Mandatory Mask Policy

Members and Guests must wear a medical mask upon entering our facilities and for the duration of their visit to all Mayfair Clubs locations.

Exceptions:

• Masks can be removed once you have entered a tennis or squash court and when using cardio or weight equipment and/or actively lifting weights.  Masks must be replaced prior to leaving the tennis or squash court and before getting off cardio/weight equipment or when you finish using the weights or travelling around the fitness centre.
• Masks can be removed prior to entering the swimming pool and must be replaced immediately upon exiting.
• Masks can be removed when eating or drinking (2 metres of physical distancing should be maintained).
• For outdoor programs, masks can be removed when 2 metres of physical distancing can be maintained.

Exemptions to Policy:

• For those 3 years of age and under.
• For those with an underlying medical condition which inhibits your ability to wear a medical mask – a full-face shield/visor can be worn instead (the visor must wrap around the sides of the wearer’s face and extend below the chin).
• Mayfair is not allowing exemptions based on vaccinations at this time.

Mayfair Staff must wear a medical mask at all times, with the following exceptions:

• Tennis professionals can remove masks when teaching private or semi-private lessons (when on opposite sides of the net).
• Swim instructors can wear face shields when in the pool with students.
• Soccer, Golf and Pickleball instructors when outside and can maintain 2 meters of social distancing.

Mayfair Clubs reserves the right to deny entry to anyone for non-compliance with our Mandatory Mask Policy.  This policy is subject to change.

Our mask policy was updated June 2021 to reflect new health and safety policies. Please review our Mayfair Clubs mandatory mask policy.

Kids Camps & Programs:

Check-in

• Parents are asked to drive into the designated area with results of the Pre-Entrance COVID-19 health screening ready to be shown to the Camp Coordinator.
• After the health screening is verified, the participants will be asked to leave the vehicle and have their temperature taken.
• The coordinator will then issue a number card to driver to be displayed when picking up.
• Drivers need to display the card on the dashboard (one number card per week).
• Parents are not permitted to enter or wait in the Club.
• Late comers are asked to call the Front Desk and wait for a Coordinator to come out to process the check-in. Please do not block the driveway or enter through main entrance in any case.
  • Parkway 905-475-0350
  • Lakeshore 416-466-3777
  • West 416-638-1010

• Upon entry participants will be asked to directly proceed to designated court or assembly area (details will be provided by coordinator upon entry). We expect participants to keep their mask on at all times and maintain social distancing.
• Participants should arrive at the facility dressed for camp. Coats and bags will be left in the assigned area during play.  Only washrooms will be available to Participants, except those taking swimming camps.  Swimming camps will have access to showers.
• Participants traveling together and who play at the same level can request to be placed in the same group (tennis camp only).

Pick-Up

• When camp is done for the day, cars must drive thru the “Kiss and Ride”. Participants will be released to Parents based on the number card displayed on the car dashboard.

Tennis Programs & Private Tennis Lessons:

• Parents are asked to assist their child with the check-in/health screening process and then exit the club.
• Parents are not permitted to wait in the club while their children are taking tennis lessons.
• Red and Orange ball parents may escort their child to the court 5 minutes prior to the lesson and pick-up. Parents can arrive with 5 minutes remaining in the lesson to pick the child up from the court. No other parents are allowed to escort their child to the court as we try to reduce the number of people in the club to ensure everyone’s safety.  A mask is mandatory.

What Kids Programs Are Currently Available?

Onsite Programs

Please review our Kids Programs page for what is currently offered.

Onsite Camps

Please review our Camps page for what is currently offered.

Health and Safety Policies for Kids Programs and Camps:

• We have reduced camp capacity for social distancing as per Provincial guidelines.
• Group bubbling with coaches, family members and friends in camp cohorts will be coordinated.
• We have implemented increased sanitization measures (especially of high-touch equipment & surfaces).
• For health and safety reasons, we will not share sports equipment or supplies.
• Towels will not be provided.
• Frequent hand washing will be mandated.
• Mandatory mask wearing for all staff.
• As safety is our primary concern, we require our campers ages 4+ to wear masks both indoors and outside. Please pack your camper extra masks and a carrying case to safely store used ones.
• Washrooms will be available on site.
• Daily, mandatory health screening will be enforced prior to participation in our programming:
  • Indoor Onsite Screening Link
• Anyone exhibiting symptoms will not be allowed to participate in our programming until they can pass the health screening or present a negative COVID test result.
• If a sibling, parent, or close contact of a participant is exhibiting COVID symptoms, we also ask that they remain at home until cleared.
• No parents will be allowed inside/camp premises. Parents must wait inside vehicles and wear a mask when speaking to Mayfair Clubs staff members.
• Each cohort (group of children in a program) must stay together throughout the day and are not permitted to mix with other cohorts.
• Keep participants personal belongings to minimum. Personal items such as water bottles and sunscreen should be labelled and stored separately.

Kidspace Health and Safety Policies (Lakeshore Only)

What Initiatives Have We Taken to Ensure Safe Space?

• Kidspace capacity has been reduced to 6 kids to allow for social distancing.
• All high touch items have been removed from our space.
• Kids are provided with individual stations with toys and crafts assigned to individual child for the duration of their stay in Kidspace.
• Have provided a designated drop off and pick up zone for parents to safety drop-off their children in our front room area to reduce the amount of traffic in our back room.
• All staff, parents, and children are screened before they enter our facilities via our Health Screen Process.

New Policies:

• Parents must book a reservation in advance via the Front Desk
• We are only taking between 1-3 hours maximum bookings
• Kids must bring their own food and/or snacks

Our Kidspace offering will be reopening as of Tuesday September 8th with the following hours of operation:

• Monday to Sunday 9:00am to 2:00pm
• Monday & Wednesday evening 4:00pm – 7:00pm

Sign up at the front desk. Lakeshore only.

Online & Virtual Options:

Adult Social Club

• A place where you can connect with Mayfair members and guests virtually! Enjoy playing fun games, learn new skills, and take part in interesting conversations! Learn more!

Virtual Membership

• Live streamed classes and On Demand video library is available to all Mayfair Clubs members via our mayfairclubsonline.com resource.

Online Programs

• We are offering online programs for adults. Learn more and register online at mayfairclubsonline.com.

More Questions?

For more information about any of these policies or updates, please contact your Club Manager.