The Latest Club News for Members

April 1st, 2021 Update

Parkway and East

• As of 8:00pm Friday April 2nd, the Parkway & East Clubs will be temporarily closed until further notice.
• Members with Rental Lockers can continue to leave their personal belongings in the lockers. Members will not be billed for rental lockers until the Club and the Locker Rooms reopen.
• Services that will remain OPEN include:
  • Sports Clinic: Physio & chiro
  • Virtual Services: Will continue to run for active Virtual and Social members
  • Sports Shop: Phone orders (curbside pickup) and stringing (48-72 hours)
  • Contact Helena at (905) 475-1530 or spa@mayfairclubs.com to book services.

Lakeshore

• This facility remains temporarily closed until further notice.
• Services that will remain OPEN include:
  • Sports Clinic: Physio & chiro
  • Virtual Services: Will continue to run for active Virtual and Social members
  • Sports Shop: Phone orders (curbside pickup) and stringing (48-72 hours)
  • Contact Darlene at (416) 466-3777 or dholland@mayfairclubs.com to book services.

West

• This facility remains temporarily closed until further notice.
• Services that will remain OPEN include:
  • Virtual Services: Will continue to run for active Virtual and Social members

MEMBERSHIP UPDATE (April 1st, 2021)

How Are Membership Agreements Being Handled?

If you’re unsure of your membership type, please refer to your latest renewal letter or contact your Club Manager.

• All reactivated monthly memberships will have their billing dates adjusted to reflect the period from which the Club closed until their reactivation date.
• All reactivated annual memberships will have their renewal dates extended to reflect the period from which the Club closed until their reactivation date.
• Inactive Members who would like to begin using the Club must activate their membership prior to their first visit to the Club by emailing the Club Manager or Membership Services.
• Members on a Leave of Absence who would like to begin using the Club prior to their reactivation date, must activate their membership prior to their first visit to the Club by emailing the Club Manager or Membership Services.
• If you would like to request a Leave of Absence prior to your membership activation date and have not used the Club during our phased reopening, please email the Club Manager.
• Junior and Under 8 Members, aged 4-12 (Platinum & Bronze), will remain Inactive until further notice, unless you’ve already requested reactivation.

Bronze Fitness Members

• All Fitness (Bronze) Memberships will remain Inactive until further notice, unless you’ve already requested reactivation.

Platinum Tennis Members

• Platinum Tennis Memberships for Members 13 years of age will remain Inactive until further notice.

Platinum Squash Members

• All Squash Memberships will remain Inactive until further notice, unless you’ve already requested reactivation.

What Has Mayfair Clubs Done to Ensure a Safe Space?

Facility Readiness:

Staff, Member, and Guest Health Screening:

• All members, Staff and Guests are manually checked-in by Front Desk (no hand readers)
• Upon each visit, Members, Staff and Guests will be required to:

1. 1. Have body temperature taken
   2. Be asked Health Screening Questions
   3. The Club reserves the right to refuse entry to Members, Staff or Guests based on the results of the above.

• Members and Guests are required to wear a mask while entering and exiting the Club as well as throughout the duration of their visit to the club (Members must have their own mask on prior to entering the Club)
• Members are allowed to remove masks once on a tennis or squash court, once a Group Fitness class has begun or during exercise – details available in Club
• Members under the age of 13 MUST BE accompanied by a Parent or Guardian while entering the club to assist in answering the Health Screening Questions

Social Distancing Measures:

• Members must practice Social Distancing when entering the Club and when using the facilities, reminder signage is posted throughout our facility.
• Members must abide by all floor markers and signage.
• Water fountains are only available to refill water bottles (bubblers not available).
• No gathering or lingering is allowed in the Clubs except in Bistros (once reopened).
• We recommend that members only access the Club when involved in a sport or fitness activity.
• We have set capacity limitations on our fitness floors and within our locker rooms at each club (once lockers reopen). Should capacity become an issue, Mayfair Clubs reserves the right to enforce pre-registration procedures.
• Fitness floors and member flow throughout our facilities have been reconfigured to allow for social distancing measures.

Staffing Adjustments:

• All Staff have completed Corona Virus Preparedness Training.
• Staff scheduling has been adjusted to allow for additional cleaning and sanitization procedures throughout the day and a comprehensive cleaning and sanitizing protocol is completed nightly.
• Staff are also mandated to wear PPE equipment and must undergo a Health Screening before each shift.

Enhanced Cleaning Protocols:

• Additional Maintenance Staff have been allocated to the fitness floor during all operating hours to ensure sanitization of equipment and high touch surfaces.
• Our Maintenance Staff use Citron Hygiene’s Sanex Disinfectant (found on the Government of Canada’s “Disinfectants for Use Against SARS-CoV-2 (COVID-19)” List) to sanitize high touch surfaces.
• Hand Sanitizer and Disinfectant Wipe stations have been provided throughout the Fitness Floor and throughout the Clubs.

Ventilation and Air Purification:

• We communicated with our HVAC consultants at Honeywell and have made adjustments to our systems as per their recommendations.
• All units have been fully serviced and cleaned with new filters installed.
• High density filters have been installed in those units servicing smaller spaces such as the Group Fitness studios.
• We have optimized our ventilation systems to allow for increased flow of fresh, outdoor air throughout our facilities.

Revised Departmental & Amenity Policies:

• We’ve developed specific policies for each of the amenities offered in our clubs that are posted in the club and online.
• We’ve posted Safe Play documentation throughout our facilities based on Provincial Governing Sport guidelines and recommendation.
• We have adjusted our hours and reduced our amenity capacity to allow for social distancing.
• Due to the seriousness of this situation, Mayfair Clubs reserves the right to deny entry to any member(s) who do not follow these Health and Safety policies and guidelines while accessing our facilities. As well, Mayfair Clubs reserves the right to suspend or even terminate membership to those individuals not respecting these guidelines while using our facilities.

In partnership with Public Health, Mayfair Clubs has developed a COVID Response Action Plan in the event that we have a suspected or confirmed case of COVID in our facilities:

• If there is a suspected or confirmed case of COVID within our facilities, as directed by Public Health, Mayfair Clubs will immediately contact anyone who may have been exposed with information and instructions.
• Mayfair Clubs will adhere to instructions from Public Health in regards to who should be notified should this occur.
• Mayfair Clubs will adhere to instructions from Public Health in regards confidentiality and privacy of the individual involved.
• Mayfair Clubs will adhere to instructions from Public Health in regards to the sanitizing and operations of the affected location.

If you have received a positive COVID test result either within the last 14 days or after visiting any of our facilities, it is your responsibility to directly inform the Mayfair Clubs Club Manager immediately upon receiving this information. Your details will be kept strictly confidential however, it is our responsibility to inform any members who could have been affected.

If you have any questions or concerns in regards to this policy, please contact your Club Manager.

Before You Visit:

• Be sure to read the latest updates and review the Health and Safety Policies of the service you are planning on using.
• Stay home if you or anyone you have had recent contact with has knowingly been exposed to someone with COVID-19.
• Bring a mask. We have a mandatory mask policy in our facilities and you will be denied entry if you are not wearing a mask.
• Bring your own towel and water bottle.
• If you’re bringing a guest, be sure to complete the Guest Waiver form in advance.
• If you’re using a tennis court or squash court, please submit your booking prior to visiting the club.
• Plan to come a little early as there may be wait time to access the club.
• We recommend that members only access the Club when involved in a sport or fitness activity.
• No gathering or lingering is allowed in the facilities.
• Members are not allowed to access the areas that are indicated as “Not in service.”

PLEASE NOTE:

With the onset of Cold, Flu & Allergy season, the health and safety of our members and staff are our primary concern. As our teams are not trained to distinguish the difference between Cold, Flu, Allergy, and COVID symptoms, anyone exhibiting any of these similar symptoms will not be permitted into our facilities. Thank you for continued support as we work to maintain a safe space for members and staff.

Guest Policies:

Guest access is not currently allowed at our facilities.

Mayfair Clubs’ Guest Policy is for Tennis only. If you would like to bring a guest to our facilities, you and your guest will need to follow the same Mayfair Member Health and Safety policies for usage of our facilities in additional to our policies for Guests.

Before Your Visit:
All Guests will need to complete our online Guest Waiver and Information form to the Club where you are playing prior to arrival.

If you have questions, you can also email the Front Desk:

• Lakeshore Front Desk – lakeshorefd@mayfairclubs.com
• West Front Desk – westfd@mayfairclubs.com
• Parkway Front Desk – parkwayfd@mayfairclubs.com
• East Front Desk – eastfd@mayfairclubs.com

During Your Visit:
Please arrive 15-20 minutes prior to your court booking so that you can complete the Guest intake process. Members must arrive together with their guests.

Guest Policy:

• All Guest fees will be charged to the hosting Mayfair Member.
• Upon Check-in:
  • Guests to provide Mayfair Clubs with valid Photo ID
  • Completed Guest Waivers emailed to Front Desk prior to arrival
  • Guests may visit Mayfair Clubs once each month to a maximum of 6 times within a 12 month period
• Members are to accompany their Guest at check-in and while the Guest is in the Club at all times
• Guests 17 years of age & under (minor) must be accompanied by a Parent
• Member upon check-in and while in the Club

For the complete Guest Policy information or if you have additional questions, please speak with your Club Manager.

April 1st Update:

No tennis access allowed until further notice.

Tennis Health and Safety Policies

• Members must leave the court by the end of the first buzzer.
• Members can only enter the court on or after the second buzzer.
• Each court will have a designated waiting area in the tennis hallway (indicated by floor markers). Members should be in the waiting area prior to the first buzzer to assist in social distancing.
• For the safety of our Members, all detachable benches and score cards have been removed from courts – please do not use any of our built in benches.
• It is recommended that Members use their racquet or tennis bag to open the entry curtain onto the courts.
• Court divider nets must remain closed at all times.
• It is recommended that each player have their own can of balls with a unique identifying mark (initials, symbol) and ideally from different companies for easy identification. Players should only touch their own tennis balls.
• Doubles play is not currently permitted. All players must review the Guidelines for Doubles Play from the OTA.
• All players must review our Tennis Policies for Phase II play.
• The Club will only be supplying ball tubes to players taking lessons and programs.
• No walk-ons are allowed. All courts must be booked via the Mayfair Clubs Member App prior to entering the club.
• No physical contact (high five’s, handshakes, etc.) will be allowed.
• No changing sides of the court.
• All participants of a court booking need to be registered via Motion Vibe before entering the club and need to complete Release of Liability Form.
• The Club will continue to evaluate these policies and reserves the right to modify as needed without prior notice.
• Due to member and staff safety concerns, the Club reserves the right to suspend the membership of anyone found to be in violation of these club rules or policies.

Private Tennis Lessons:

• Parents are asked to assist their child with the check-in/health screening process and then exit the club.
• Parents are not permitted to wait in the club while their children are taking private tennis lessons, except when the child is 10 years of age or under.

Tennis Programs:

• Parents are asked to assist their child with the check-in/health screening process and then exit the club.
• Parents are not permitted to wait in the club for their children during tennis programs.
• For children 10 years of age or under, parents may enter the club 10 minutes prior to the start of their child’s program to take them to the court (and then exit the club).
• For children 10 years of age and under, parents can enter the club 5 minutes prior to the end of the child’s program to pick them up.

• Mayfair Parkway 4 Singles & 1 Doubles Court (court fees apply)
• Mayfair Lakeshore 10 Singles & 1 Doubles Court
• Additional courts will be opened based on demand
• Squash Courts are not available at the West
• Disinfecting wipes will be provided outside squash courts for members to wipe the door handles before and after each use.
• Hand sanitizer will be located in the squash hallway outside the courts.
• Its recommended that players wash their hands with soap and water before and after play.
• Players must refrain from touching the walls or floors of the squash court
• All squash courts will be cleaned and disinfected daily.
• Implemented new Heath and Safety policies for all members to follow during facility usage.
• Solo practice, controlled coaching and modified distanced drills in pods are permitted but no singles or doubles game play unless all players are within the same household; 
• Prolonged or deliberate contact between players is specifically to be avoided
• Players maintain a distance of at least 2 meters between them wherever possible
• Certified eye wear and face mask are required at all times on and off courts.
• No walk-ins allowed. All courts must be booked via the Mayfair Clubs Online App prior to entering our facilities.
• Keep moving. There is no lingering or gathering allowed in our facilities.
• Members are not allowed access to areas indicated as “Not in Service.”
• Due to member and staff safety concerns, the Club reserves the right to suspend the membership of anyone found to be in violation of these rules and policies.

Back to Squash – Summary of the Return to Play Guidelines for Players

The information below is a summary of the guidelines set forth by the Squash Ontario Return to Play Task Force. For full information about the Return to Play Guidelines, please refer to Squash Ontario’s Return to Play Guidelines.

• No Touch Let Directive: Effective immediately, players are strictly prohibited from making any deliberate and/or prolonged contact with each other. As such, let provisions are expanded to ensure points can be re-played if there is a reasonable probability of interference and a subsequent good return. Deliberate and/or prolonged contact with your opponent will be subject to code of conduct.
• Players must wear a certified face shield (such as the IMask+) and/or a mask while on court.

Before You Visit

• All squash court reservations must be booked through the Mayfair Online Booking System in advance. Court Booking Hours:

• • Monday – Thursday: 6:00 am – 10:00 pm
  • Friday: 6:00 am – 9:00 pm
  • Saturday – Sunday: 7:00 am – 8:00 pm

• Please arrive 10-15 minutes prior to your court booking to allow enough time for the new check-in process.
• Review the new Heath and Safety policies for squash play.
• All members, staff and non-members will have their temperature taken and be asked health screening questions upon entering a Mayfair location.
• All members visiting the club need to bring their own facial mask or face visor. Mayfair Clubs will not be supplying members with masks or visors. You will need to be wearing your mask/visor when you enter the club or you will be denied entry.

Aquatics Health and Safety Policies

General:

• All swimmers must have active Mayfair Clubs Memberships.
• All Lane and Family Swimmers must reserve their timeslot via the Mayfair Clubs app. Drop-ins are
  not allowed.
• Members must check in prior to the beginning of their timeslot through the Mayfair Clubs app.
• For those members who have difficulty checking-in via their phones, a kiosk will be available near
  the Yoga studio at Lakeshore, in the Lobby at Parkway and at the Front Desk Kiosk at West.
• Pool Schedule is posted online for Lane and Family Swimming times.
• Swimmers must follow all deck and changeroom signage.

Pool Time Slots:

• Timeslots are exactly one hour.
• Timeslots will be staggered to minimize interaction between swimmers in the changerooms and on
  the pool deck.
• These timeslots include your time to change before and after your swim.
• Members may reserve a timeslot up to 3 days ahead.
• Reservations will open at 8:00am 3 days in advance (ie., booking for Monday opens at 8:00 am
  Friday of previous week.)
• Members may not reserve more than one timeslot per day.
• Members may cancel a timeslot up to 2 hours prior to start time.
• A No Show Fee of $5 will be applied.
• Members beginning early or overstaying their timeslot, may have their swimming privileges
  suspended or revoked.

 Lane Swim:

• Swimmers are asked to remain in the center of their lane to assist in maintaining social distancing.
• One swimmer allowed per lane or 2 swimmers if they reside in the same household.
• All lane swimmers must be Members and 14 years of age or over.

 Family Swim:

• One family per lane (maximum of 5 swimmers).
• Immediate family members only.
• All swimmers, including children, must be Members.

Changerooms & Personal Belongings:

• Showers are open, however Members are asked to shower before coming to the Club.
• Members must wait until the beginning of their time slot to enter the changeroom. While waiting, they must stay in designated waiting area.
• Members must leave the pool with enough time to change and to exit the change room by the end of their time slot.

Lakeshore & West:

• Swimmers will be asked to use the vestibule with the number matching their assigned pool lane.
• Swimmers are to use only that vestibule to change and to leave their personal belongings.
• Please do not bring valuables into the Club as the vestibule cannot be locked.

Parkway:

• Only one Member is allowed in a changeroom at a time.
• Personal belongings are to be brought onto the pool deck in a bag and left on the swim table in the numbered section matching your assigned pool lane.

Masks:

• Masks must be worn onto the pool deck and only taken off prior to entering the pool.
• Masks must be put back on immediately upon exiting the pool.
• Masks are not required when in the pool.
• Swimmers may keep non-medical face masks on until they enter the pool.
• Each personal face mask should be stored in a labelled disposable bag during activity.
• Masks should be worn at all times by those accompanying a swimmer.

• NEW Mandatory Pre-Registration:
  • Members can reserve their time in our fitness facility via our Mayfair Clubs app. Our morning timeslot bookings will begin at 8am and afternoon timeslots will begin at 12pm. Members can book up to one hour per day up to 3 days in advance.

Health and Safety Policies:

• NEW! Masks must be worn at all times when visiting the Fitness Floor, except when using cardio equipment.
• Gloves are recommended.
• Cardio and Strength equipment availability has been modified or reduced to allow for physical distancing.
• Fitness accessories and small equipment has been minimized and will not be available.
• Members must practice Physical Distancing on the fitness floor and abide by all floor markers and signage.
• The Fitness Floor now has two areas designated strictly for Personal Trainers and their clients, equipment in these designated spaces is reserved for Personal Trainers and Clients only. (Applies to Parkway and West only)
• Members are required to use the designated Entrance and Exit doors to the fitness floor.
• Members are asked to sanitize all equipment before and after use with the Disinfectant Wipes provided.

Re-Opening Dates:

Remains temporarily closed at all facilities until further notice. In the meantime, you are welcome to get your sweat on with our On Demand and Live classes. Learn more at mayfairclubsonline.com.

Group Fitness Health and Safety Policies

1. Prior to attending a class, participants must reserve their spot in a class through the regular Mayfair Clubs Online system.
2. For contact tracing purposes, we also ask that in addition to registering for the class, you make sure you and your guests “Check In” to the class.
3. Class capacities and schedules have been reduced to allow for social distancing measures and enhanced cleaning protocols.
4. Members must wear a mask upon entering and exiting the studio.
5. You may remove your mask to do the class, however we recommend keeping it on if possible.
6. Members are strongly encouraged to sanitize hands before entering and after leaving the studio. Hand sanitizer stations will be provided.
7. Members must practice physical distancing in the group fitness studio and abide by all floor markers and signage.
8. Members are required to use the designated Entrance and Exit doors to the group fitness studios
9. Members are asked to set up their exercise areas prior to class.
10. At the end of class Members will leave all equipment in their area and maintenance staff will sanitize and put the equipment away.
11. Prolonged use equipment such as yoga mats, blocks, straps, boxing gloves, etc., are no longer available. We ask that Members supply their own prolonged use equipment for sanitary reasons.
12. Equipment such steps, boxing bags, dumbbells, group power bars and plates, will continue to be supplied
13. As towel service will not be available for health and safety reason, we strongly recommend all members bring a towel when participating in a Group Fitness Class.

Registration:

1. Please use your phones for both class registration and check-in.
2. For those members who may have difficulty using their phones to check-in, a kiosk will be available for use at the following locations:
   • Lobby at Parkway
   • Lobby at West
   • Outside Yoga Studio at Lakeshore
3. No show fee of $5 per class registration will apply so please be considerate of your class registrations.

REMAINS CLOSED

Multigym Health and Safety Policies

Multi-Gym:

• Open for Pickleball & Basketball
• Booking courts 3 days ahead
• Maximum 2-hour booking
• Mask can be removed once on court
• Only players allowed in multi-gym
• No benches
• Exterior doors need to remain open (do not interfere with play) (Not applicable at West)

Basketball:

• Kids age 13 & under must be supervised by a Parent Member
• Players must provide their own basketball (basketballs will not be provided by the Club)
• Game play is allowed if all players reside in the same household

See full Multigym Health and Safety Policies here.

Our Sports Clinics at Mayfair Lakeshore and Parkway remain open for appointments.

Wellness Spa & Sports Clinic Health and Safety Policies

• Cancellation Policy (24 Hours Notice). Please be aware our cancellation policy requires a 24 hour notification for the full fee to not be charged.
• If at any time your answer is “Yes” to any of the Health Screening questions or you’re feeling unwell, please contact our Wellness Spa immediately and advise them to cancel your appointment. If cancelled under these circumstances, you will not be charged for your appointment, but clients cannot book a future appointment for a minimum of 14 days.
• Mayfair Clubs no longer accepts cash for transactions.

Before You Visit

• Please arrive 10-15 minutes prior to your appointment to allow enough time for the new check-in process.
• Our Cancellation Policy requires a 24 hour notification for the full fee to not be charged.
• Mayfair Clubs no longer accepts cash for transactions.
• All members, staff and non-members (including Sports Clinic Patients) will have their temperature taken and be asked health screening questions upon entering a Mayfair location. As a Wellness patient, you will be asked these questions upon booking your appointment and again by your Provider prior to your treatment. If you do not pass the Health Screening, you will not be allowed to enter the facilities.

During Your Visit

• Masks must be worn at all times by everyone.
• Non-members will be asked to show a piece of photo ID.
• All members, staff and non-members (including Sports Clinic Patients) will have their temperature taken and will be asked health screening questions upon entering a Mayfair location.
• All treatment rooms, touch surfaces, equipment and objects will be wiped down before and after use by staff and practitioners.
• Appointments are scheduled to allow time for patients to leave the facilities before another patient enters.
• We ask that you maintain a physical distance of at least 2 m (or as best as possible) from staff while in our clinics.
• Please use the available hand sanitizer upon entering one of our clinics.
• Practitioners will wash their hands with available soap and water and/or sterilize hands with an alcohol based solution prior to and following all treatments.

Mandatory Mask Policy

As of July 7, 2020 the wearing of masks is now required in indoor public spaces. Since May 19, 2020, all Staff, Members and Guests have been required to wear a mask or full-face shield/visor upon entering and for the entire duration of their visit to all Mayfair Clubs locations.

Our mask policy was updated February 2021 to reflect new health and safety policies. Please review our Mayfair Clubs mandatory mask policy.

Private Tennis Lessons:

• Parents are asked to assist their child with the check-in/health screening process and then exit the club.
• Parents are not permitted to wait in the club while their children are taking private tennis lessons, except when the child is 10 years of age or under.
• For children 10 years of age and under, parents are permitted to be on court during private tennis lessons (not in the viewing gallery or lobby).  A mask is mandatory.

Tennis Programs:

• Parents are asked to assist their child with the check-in/health screening process and then exit the club.
• Parents are not permitted to wait in the club for their children during tennis programs.
• For children 10 years of age or under, parents may enter the club 10 minutes prior to the start of their child’s program to take them to the court (and then exit the club).
• For children 10 years of age and under, parents can enter the club 5 minutes prior to the end of the child’s program to pick them up.

What Kids Programs Are Currently Available?

Online and Virtual Programs

• Karate
• Dance
• Tutoring

To learn more and to register, visit mayfairclubsonline.com.

Onsite Programs

April 1st Update: Spring Day Camps have been cancelled until further notice. We are still taking registrations for Summer Day Camps. 

PLEASE NOTE: If we are unable to run our onsite camps due to restrictions with COVID, we will refund participants 100% of the cost. The safety of our staff and campers is our top priority.

We will be offering Tennis, Squash, Basketball, Golf, Creative and Splash and Laugh. Please visit www.mayfairclubs.com for more information.

Kidspace Health and Safety Policies (Lakeshore Only)

What Initiatives Have We Taken to Ensure Safe Space?

• Kidspace capacity has been reduced to 6 kids to allow for social distancing.
• All high touch items have been removed from our space.
• Kids are provided with individual stations with toys and crafts assigned to individual child for the duration of their stay in Kidspace.
• Have provided a designated drop off and pick up zone for parents to safety drop-off their children in our front room area to reduce the amount of traffic in our back room.
• All staff, parents, and children are screened before they enter our facilities via our Health Screen Process.

New Policies:

• Parents must book a reservation in advance via the Front Desk
• We are only taking between 1-3 hours maximum bookings
• Kids must bring their own food and/or snacks

Our Kidspace offering will be reopening as of Tuesday September 8th with the following hours of operation:

• Monday to Sunday 9:00am to 2:00pm
• Monday & Wednesday evening 4:00pm – 7:00pm

Sign up at the front desk. Lakeshore only.

Online & Virtual Options:

Adult Social Club

• A place where you can connect with Mayfair members and guests virtually! Enjoy playing fun games, learn new skills, and take part in interesting conversations! Learn more!

Virtual Membership

• Live streamed classes and On Demand video library is available to all Mayfair Clubs members via our mayfairclubsonline.com resource.

Online Programs

• We are offering online programs for adults and kids. Learn more and register online at mayfairclubsonline.com.

More Questions?

For more information about any of these policies or updates, please contact your Club Manager.