Frequently Asked Questions
Frequently Asked Questions
What happens when it rains for the outdoor activities?
On site outdoor campers will be allowed to go into our facilities for shelter. Each cohort (group of children in a program) must stay together while indoors and will not be permitted to mix with other cohorts.
Our off site, at home campers, will work with their instructor to reschedule a make-up session.
Will you be offering before and after care?
We will not be offering before and after care services for our Summer 2021 programs.
What have you done to ensure a safe space? Both indoors and outdoors?
Our top priority has always been to ensure a safe environment for our families and participants in our kids programs. While the current health crisis has presented new challenges for us, we have adapted our programming & policies to reflect the realities of the situation. You can read about all of our policies in detail on our Club Notification page.
Due to your changes to programs, will you be offering a reduction in fees?
Yes, we have reduced our pricing on full and half day programs. We have reduced pricing by $15 for full day and $7 dollars for half day programs.
What should I send my child with every day?
Every day, we ask that parents and guardians send with their child the following:
- Suntan lotion
- Masks (send 2 per day)
- Morning Snack – NO NUTS
- Afternoon Snack – NO NUTS
- Step 2 & 3 Only: Bagged lunch (we will not have the ability to heat up food) – NO NUTS
- Water bottle, filled
- Running shoes (wearing)
- Athletic attire (wearing) with change of clothes
- Your own racquet for tennis and squash
Dedicated sanitized sports equipment will be provided for other sports for the duration of the program where applicable.
Does my child need to wear a mask?
As safety is our primary concern, we require our campers ages 4+ to wear masks both indoors and outside. Please pack your camper extra masks and a carrying case to safely store used ones.
What if a participant or staff does not pass the daily COVID-19 health screening?
Mayfair Clubs will be notified daily (via the online screening questionnaire) whether a camper or staff have passed the health screening. If a camper or staff does not pass the health screening, they should not proceed to camp. They will be contacted by our office during that day and will be able to return to camp when cleared, in accordance with public health.
What if a participant or Instructor tests positive for COVID?
If a participant tests positive for COVID during one of our sessions, all participants within the session group or with close contact to the positive individual, will need to self-isolate for 14 days, follow public health guidelines and provide proof of a negative test result to return to camp. We will not be issuing refunds or credits in this scenario.
Are your staff members vaccinated?
Our staff are strongly encouraged to receive the COVID19 vaccination for ensuring safety of themselves, Mayfair Clubs members and the community they live in. Due to Privacy and Human Rights compliance reasons, we cannot disclose the exact vaccination status of our staff members.
What is your Cancellation Policy?
Mayfair Clubs reserves the right to cancel any session on any given date and time for situations outside of Mayfair Clubs control. Should this occur, all registrants will receive a credit for a future lesson(s). If Mayfair Clubs cancels the program, a full refund will be issued prior to program start date. If program has begun, a refund will be issued for the unused portion of the program.
Upon registration, a 50% deposit will be charged. The remaining 50% payment will be charged 7 days prior to start date of session. If you cancel your registration within the 7 day window prior to the start date, you will forfeit 100% of your payment.
Want more information?
Contact your nearest location for details:
Mayfair Lakeshore: (416) 466-3777
Mayfair West: (416) 638-1010
Mayfair Parkway: (905) 475-0350